Customer Account Manager

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KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet.

KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

We are seeking a highly organized and customer‑focused Customer Account Manager within our Customer Service team to support customers throughout the full order lifecycle—from quoting through delivery and post‑order support. This role serves as a key liaison between customers and internal teams, ensuring accurate orders, timely communication, and a high level of customer satisfaction.

The ideal candidate is detail‑oriented, proactive, and comfortable coordinating across sales, operations, finance, and project teams in a fast‑paced environment.

• Receive, review, and track customer and vendor quotes and orders
• Ensure accuracy and completeness of pricing, documentation, and order details
• Follow up with customers on open quotes and pending orders
• Maintain accurate records of orders, shipments, returns, and related documentation

• Serve as a primary point of contact for customer inquiries
• Provide timely updates on order status, shipping, and tracking information
• Resolve issues related to orders, shipping, repairs, and returns
• Act as the “Voice of the Customer,” ensuring customer needs and concerns are communicated internally
• Maintain strong response times, targeting responses within two business days

• Provide customer interface for RMAs, credits, and exchanges
• Coordinate invoice disputes and credit issues with Accounting and Finance
• Communicate updates to customers

• Own the overall customer relationship, serving as the primary point of contact and advocating for assigned accounts
• Partner closely with internal support resources to coordinate, track, and resolve customer requests across the organization
• Translate customer needs and priorities into clear internal requirements, ensuring alignment and timely follow‑through
• Maintain accountability for customer commitments, delivery expectations, and service levels
• Proactively communicate status, risks, and resolution plans to customers

• Use order management systems to track customer activity and data
• Coordinate requests with internal support teams through established workflows
• Support contract‑related activities, including LTPAs, discounts, and customer agreements in coordination with Business Development, Product Management, and Finance

• Bachelor’s degree in business, supply chain, operations, or related field with 3+ years of relevant experience, OR

5–7 years of progressively responsible experience in customer service, order management, or operations support

• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and follow through on complex requests
• Proficiency with Customer Relationship Management systems and order management or ERP software

• Experience supporting industrial, manufacturing, or technical products
• Familiarity with contracts, pricing structures, credits, and returns
• Experience working cross‑functionally with sales, operations, and finance teams

The anticipated salary range for candidates who will work in Grain Valley is $56,900 to $85,300 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of…