LensCrafters - EyeCare Advisor

Requisition : 927533

Store #: 000831 Lens Crafters

Position
:
Part‑Time

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors, and seamlessly links the doctor and retail functions together.

• Greets customers within 30 seconds of arrival.
• Responds to telephone calls within three rings in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly to resolve them.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates/patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
• Provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. You may also receive a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. The company will provide reasonable accommodations to qualified individuals with disabilities. For more information, please contact the Essilor Luxottica Speak Up Hotline at 844‑303‑0229.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristic protected by law. Native Americans in the US receive preference in accordance with Tribal Law.