Warehouse Management Systems; WMS Manager & Senior Process Engineer

Position Summary

We are seeking a hands-on Manager of Warehouse Management Systems (WMS) who also serves as a Senior Process Engineer to lead the strategy, configuration, rollout, and ongoing support of our Nextworld Cloud Inventory WMS across our Regional Distribution Center (RDC) and an expansion program to 40+ branch locations, including additional RDCs.

This role owns both the technical system lifecycle and operational process excellence
, leading cross-functional discovery, documentation, data integrity, and continuous improvement initiatives. The successful candidate will partner closely with Operations, IT, Supply Chain, and vendor teams to deliver scalable, reliable, and compliant warehouse solutions.

This position is ideal for a leader who thrives in a fast-moving environment, combines deep operational expertise with systems knowledge, and can translate business processes into robust WMS capabilities that drive measurable business outcomes.

• Serve as Product Owner for Nextworld Cloud Inventory WMS.

• Define multi-year roadmap, standards, governance, and architectural guardrails.

• Establish enterprise configuration controls, master data governance, and change management practices across all sites.

• Lead discovery, fit-gap analysis, configuration, testing, and deployment activities.

• Manage pilots and phased go-lives across multiple locations.

• Develop repeatable deployment playbooks, including readiness checklists, cutover plans, and hypercare support to ensure consistent outcomes.

• Map, analyze, and optimize end-to-end warehouse workflows including receiving, putaway, slotting, replenishment, picking, packing, shipping, returns, and cycle counting.

• Produce and maintain SOPs, RACI matrices, swimlanes, and value-stream maps.

• Manage controlled documentation repositories for training, compliance, and audit readiness.

• Coordinate WMS integrations with ERP, ecommerce, transportation, labeling, and RF/scanner devices.

• Partner with IT on APIs, middleware, and system interoperability.

• Define and monitor master data standards and quality rules (item masters, locations, UOMs, lot/serial, ASN).

• Lead corrective actions for discrepancies, losses, and inventory adjustments.

• Own testing strategy across unit, integration, and UAT phases.

• Manage release planning and environment governance.

• Develop regression test suites for ongoing system updates.

• Establish SLAs, incident management, root-cause analysis processes, and vendor escalation paths.

• Design KPI dashboards tracking inventory accuracy, dock-to-stock, order cycle time, pick productivity, perfect order %, and space utilization.

• Lead Lean/Kaizen initiatives and continuous improvement programs.

• Implement slotting optimization, wave/batch strategies, and labor management practices.

• Lead and mentor a small cross-functional team and site champions.

• Develop operator, supervisor, and manager training programs.

• Drive adoption, change readiness, and operational maturity across locations.

• Ensure system auditability, role-based access controls, and adherence to company policies and regulatory requirements.

• Conduct post-implementation reviews and risk assessments.

• Implement preventative controls to reduce operational and system risk.

• Collaborate with Operations Directors, Branch Managers, Supply Chain, IT, Finance, and Quality teams.

• Manage vendor relationships, SOWs, deliverables, and performance metrics.

• Develop and manage budgets for licenses, hardware, services, and training.

• Track ROI and benefits realization for WMS initiatives.

• 7+ years of experience in WMS leadership, administration, process engineering, or distribution operations with responsibility for multi-site systems.

• Hands-on configuration, deployment, and support of a modern WMS platform (Nextworld Cloud Inventory preferred).

• Deep understanding of warehouse and…