IT Software Asset Management Analyst

About the Team

At Door Dash, our mission is to empower local economies by providing innovative technology solutions that make it easier for customers, merchants, and Dashers to connect. We are seeking a Senior Software Asset Manager to join our Global IT team and help drive our software asset management (SAM) initiatives worldwide.

We are seeking an experienced and detail-oriented IT Software Asset Manager to oversee the lifecycle management, optimization, governance, and operational support of enterprise SaaS and AI software platforms. This role will be responsible for managing software licensing, vendor relationships, access governance, cost optimization, and renewal support across a rapidly evolving software ecosystem. The ideal candidate combines strong operational execution with analytical and vendor management skills and has hands‑on experience with SaaS administration, software asset management (SAM), identity/access management tools, and enterprise procurement processes.

This role partners closely with IT, Security, Procurement/Sourcing, Finance, Legal, and business stakeholders to ensure software investments are compliant, optimized, and aligned with company objectives.

• Manage the full lifecycle of enterprise SaaS and AI software assets, including procurement support, provisioning, renewals, optimization, and retirement.
• Administer and maintain software licensing across multiple enterprise platforms and vendors.
• Run and analyze license utilization reports from vendor portals and internal systems to identify underutilized or unused licenses.
• Reconcile purchased licenses against assigned and consumed licenses to ensure compliance and cost efficiency.
• Assign, transfer, and revoke software licenses based on user access requirements and organizational policies.
• Maintain accurate software entitlement, usage, and renewal records.
• Monitor software usage trends and provide recommendations for optimization and standardization.
• Help evaluate AI software consumption models, usage metrics, and licensing impacts.
• Utilize Okta, Conductor One, and related identity governance/access management tools to review and manage software access groups and entitlements.
• Work closely with Strategic Sourcing, Procurement, Legal, and Finance teams on software renewals and contract negotiations.
• Assist in evaluating vendor proposals, renewal terms, pricing structures, and true‑up requirements.
• Maintain relationships with software vendors and elevate operational or licensing issues when needed.
• Develop reporting and dashboards related to software inventory, utilization, renewals, and savings opportunities.
• Track and communicate realized cost savings and optimization initiatives.
• Participate in software audits and compliance reviews as needed.
• Assist with software consolidation efforts during acquisitions by combining overlapping platforms and rolling multiple contracts into unified enterprise agreements.

• Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
• 5+ years of experience in Software Asset Management or IT Asset Management, with a focus in finance.
• Deep knowledge of SaaS software licensing models and agreements, including those for major vendors such as Microsoft, Adobe, Git Hub, AI tools, and SaaS providers.
• Proven experience managing vendor relationships and negotiating contracts.
• Excellent analytical, problem‑solving, and organizational skills.
• Exceptional communication skills with the ability to collaborate effectively across diverse teams.
• Proficiency in PowerPoint, Google Suite, OKTA or other related tools.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Advanced customer service and stakeholder management skills.
• Detail oriented, problem solver & resourceful.

• Experience managing AI software platforms and AI‑related licensing models.
• Familiarity with SAM/ITAM tools such as Service Now SAM Pro, Zylo, Torii, Flexera, or similar platforms.
• Understanding of software compliance and audit management practices.
• Experience supporting enterprise‑scale software environments in a…