Field Service Technician | Network Solutions

Field Service Technician | Network Solutions

Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. They install, upgrade, and maintain primary and backup branch connectivity, site infrastructure, network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. They stay adept with evolving technologies and provide client training on newly implemented systems.

This position supports the Cedar Rapids, IA territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. The technician will drive a company-provided vehicle to complete on-site service calls throughout the territory.

• Work independently to complete maintenance, project, and IMAC calls within deadlines.
• Provide backup coverage for neighboring service areas when needed.
• Monitor and manage the ticket queue, assuming ownership and following up to resolution in accordance with SLAs.
• Schedule ETA commitments in alignment with client preferences, ensuring safe and timely arrival.
• Enter detailed ticket updates, including dates, times, resolution codes, hardware usage, and other pertinent details.
• Maintain compliance with asset‑management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs.
• Provide timely technical support to clients with minimal disruption to daily operations.
• Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits.
• Stay familiar with documentation and tools necessary for on-site and remote repairs.
• Schedule and complete vehicle maintenance per manufacturer and CBIZ Network Solutions specifications.
• Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
• Operate a company vehicle for transportation to and from work assignments.
• Deliver excellent customer service, fostering trust and confidence in technical expertise.
• Participate in additional projects and related work as needed.
• Carry and respond to a company-issued cellphone for on-call support as required.

• Capability to read and review information on computer monitors for prolonged durations.
• Reliable high-speed internet access for work-related tasks.
• Maintain a clean and safe environment for equipment repairs.
• Reside within the assigned territory.
• Physical ability to engage in extended periods of walking, sitting, and standing.
• Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead.
• Ability to hold and grip objects securely for extended periods.
• Strong problem-solving abilities with keen attention to detail.
• Effective communication skills for technical and non-technical audiences.
• Excellent time-management and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Physical ability to lift and transport equipment in various environments, including confined spaces.

• Associate’s degree from accredited college or technical school OR two or more years of IT and/or field-service experience.
• Proficiency with all related computer hardware and software.
• Proficiency with job-related tools.
• Safe use of a step ladder.
• Capability to lift and/or move up to 100+ pounds of equipment.
• Valid driver’s license in the employee’s state of residence, allowing legal operation of a company vehicle.
• Documentation verifying a minimum age of 21 to meet company car insurance requirements.
• Residence maintained in the assigned territory.

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