Principal Implementation Program Manager

Responsibilities

• Manage client onboarding from discovery through transition to lifecycle support for complex engagements
• Participate in the sales process, engaging in discovery and strategy sessions
• Define onboarding program scope and manage detailed program plans
• Identify internal/external stakeholders and ensure alignment with onboarding plan
• Develop customer-specific implementation and lifecycle support models
• Communicate project status and risks in both planned and ad hoc scenarios
• Influence and coordinate teams across various functions to deliver high-quality projects on time and within budget

• Bachelor's Degree
• 4-7 years formal project/program management work experience
• 4-7 years managing or supporting business customers in a Sales, Service or Account Management
• Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level
• Superior program and project management skills
• Expert application of formal PM methodologies (including PMP frameworks, Agile, and Waterfall)
• Demonstrated ability to establish PM governance structures
• Demonstrated conflict-resolution and interpersonal skills
• Demonstrated knowledge of solutions, technologies and operating systems (General wireless knowledge, ANS In-building infrastructure, DAS, small cell, network architecture, Sync-Up, iOS, Android, MDM, etc.)
• Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint)
• Strong organizational and time management skills
• Ability to build strong cross-functional partnerships and lead through influence without direct authority