Ecommerce Customer Support

Position is on-site ers, MO - No relocation assistance available for this position
Starting wage: $16.00

Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below

As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.

As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You willplay a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to:

• Respond to customer service messages from online marketplaces via email, phone or chat
• Provide first line technical support for ECOM based customers when contacted by phone, email, or chat
• Work with ECOM and EPC Services teams in RMA and repair situations to ensure efficient processing
• Creating/activating product listings online and updating inventory quantities for all platforms through our inventory management software. (Amazon, New Egg, Shopify, Redeployment)
• Provide backup for ECOM order fulfillment, and customer returns using EPC invoicing software as needed
• Other duties as assigned by department supervisor.

• High School Diploma or GED
• Proficient communication skills, Typing skills of at least 40 words per minute
• Strong attention to detail

• Proficiency with Microsoft Suite and communicating through email
• Previous employment in computer related job
• Experience in troubleshooting PC related hardware, and a good understanding of Windows 11

• Strong professional communication skills, both written and verbal, with a customer-focused approach.
• Ability to work effectively both independently and as part of a collaborative team.
• Self-motivated, organized, and able to manage multiple priorities with minimal supervision.

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment.

We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career page for more information.