Tier 1 IT Technician

Car Shield is seeking a Tier 1 IT Technician to deliver frontline technical support for our fast-paced finance and insurance operation. In this on-site role in St. Charles, MO, you will respond to tickets, calls, and emails from internal users, troubleshooting Windows desktops, Microsoft 365, basic networking, and business applications. You'll handle new hire setups, account provisioning, hardware installs, and documentation while escalating complex issues as needed.

This role is ideal for someone with strong customer service skills, a problem-solving mindset, and a desire to grow their IT career.

Responsibilities

• Provide first-level technical support for Car
• Shield staff via phone, email, and ticketing system
• Troubleshoot hardware, software, and network connectivity issues in a Windows-focused environment
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Create, manage, and disable user accounts and permissions in Active Directory and related systems
• Document incidents, resolutions, and known issues in the IT ticketing system
• Assist with endpoint security, antivirus, and patch management tasks
• Support Vo
• IP phones and basic network equipment troubleshooting
• Escalate complex issues to Tier 2/3 or vendors with clear documentation
• Assist with new hire setups, workstation imaging, and application access
• Contribute to process improvements and knowledge base articles

Required Skills

• Windows desktop OS support
• Microsoft 365/Office suite administration and support
• Active Directory user and group management
• Basic networking (TCP/IP, DNS, DHCP)
• Endpoint imaging and deployment tools
• IT ticketing systems (e.g., Service
• Now, Jira, Zendesk)
• Endpoint security and antivirus tools
• Remote support tools (RDP, remote assistance, screen sharing)
• Hardware troubleshooting and repair
• Basic Vo
• IP and telephony support