Customer Service Order Management Leader

Customer Service Order Management Leader

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Trane Technologies is hiring a Customer Service Order Management Leader within our Integrated Supply Chain organization supporting the Supply business unit. This role can be based in one of our campus hub locations:
Davidson, NC;
La Crosse, WI;
St. Peters, MO; or Atlanta, GA. The Customer Service Leader is responsible for ensuring a timely, accurate, and responsive customer service experience for Supply orders. This leader will oversee supervisors and teams responsible for case management and expedited order fulfillment, driving material availability and customer satisfaction.

What you will do:

• Lead teams and processes to meet or exceed customer service expectations
• Coach and develop leaders to build a high-performing, collaborative team
• Drive strategic planning and problem solving to support a world-class aftermarket business including the use of AI/automation to improve the customer experience
• Develop, recommend, and execute strategic initiatives that improve customer experience, increase productivity, strengthen employee engagement, and deliver measurable business outcomes.
• Partner cross-functionally to improve customer service capability and operational execution
• Manage supplier, factory, and service provider relationships to support timely material delivery across our channels
• Lead Lean and Business Operating System execution to improve service, cost, and process performance
• Develop, implement, and continuously improve standard work
• Partner with E-commerce team to improve order visibility and online order execution
• Develop talent and support career growth across the team
• Perform other duties as assigned

What you will bring:

• Bachelor's Degree in Business, Supply Chain/logistics, or other related field
• 10+ years of experience in customer service, supply chain, logistics, or operations
• 5-7+ years of people leadership experience, including experience leading leaders preferred
• Excellent communication skills, (written, oral, and presentation skills), with the ability to communicate effectively to senior leadership, peers, and operations staff
• Leadership through influence, coaching, mentoring, and teaching; ability to foster a culture of teamwork and collaboration

A successful candidate:

• Possesses a strong customer service orientation and provide dedicated support of internal customer requirements
• Systemic thinker with extensive experience improving material flow
• Strong analytical skills, detail oriented, and can communicate effectively at all levels
• Proficient at conflict resolution and coaching for improvement
• Has experience working with Suppliers, Carriers, and internal manufacturing operations
• Must be flexible, decisive, and proactive at problem solving
• Has strong organizational skills, with the ability to work on multiple priorities at once
• Resourceful, can find solutions to unusual problems and meet customer needs
• Must have an excellent understanding of material flow

Compensation range posted below is the base salary. This position does also include an AIM incentive.

Annual Base Salary Range or Hourly Base Pay Range:

$ - $

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs…