Senior Operations Manager, Intercontinental

• Own day-to-day intercontinental inbound network execution across ocean, air, small parcel, and heavy-haul modes for the U.S. and Canada
• Lead and develop the Intercontinental Operations material logistics team and logistics service company partners
• Serve as the primary escalation point for critical intercontinental shipments and coordinate recovery plans
• Oversee premium transportation and claims interfaces for intercontinental, domestic, and rail moves
• Use logistics tools and dashboards to monitor network health, identify risks, and drive corrective actions
• Ensure standard processes and work instructions are followed and continuously improved
• Improve communication practices with origin and destination control towers
• Partner with Logistics Planning, Purchasing, Vehicle Command Center, and SCW/PFEP teams on capacity, transit times, spot-buys, dwell, and continuous improvement
• Support education and communication through playbooks, network updates, training tools, and reference documents
• Drive safety, compliance, and quality, including customs and regulatory adherence

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field, or relevant equivalent experience in lieu of degree
• 5+ years of experience in logistics, supply chain, or material management
• Direct exposure to international or intercontinental transportation, including ocean and air
• Experience leading teams and/or managing third-party logistics providers in an operations, command center, or escalation-driven environment
• Strong analytical and problem-solving skills
• Ability to interpret transit times, dwell, ETA/PDT, and days-on-hand data
• Ability to assess risk and develop recovery plans under time pressure
• Strong oral and written communication skills
• Ability to lead cross-functional discussions and provide executive-ready updates
• Ability to manage multiple critical issues and prioritize in a fast-paced, escalation-heavy environment, including after-hours events
• Proficiency with Microsoft Office:
  Excel, PowerPoint, Outlook, and Teams
• Ability to learn GM logistics systems and tools, including MGO, Power BI dashboards, GPFA/PTA, and track-and-trace tools
• Must not require GM immigration sponsorship now or in the future
• Must not require H-1B, OPT, STEM OPT, CPT, TN, J-1, or other immigration support from GM

Demonstrates expertise in logistics and supply chain management, with a focus on intercontinental transportation and team leadership. Proficient in risk assessment, recovery planning, and utilizing logistics tools for operational excellence.

• Logistics Management
• Intercontinental Transportation
• Team Leadership
• Analytical Problem-Solving
• Microsoft Office Proficiency

• Logistics
• Supply Chain Management
• Material Management
• International Transportation
• Data Interpretation
• Risk Assessment
• Recovery Planning
• Process Improvement
• Customs Compliance
• Quality Assurance

• Strong Communication Skills
• Cross-Functional Leadership
• Prioritization
• Time Management
• Problem-Solving

• Inbound Network Execution
• Transportation Modes
• Claims Interfaces
• Control Towers
• Escalation Management

• MGO
• Power BI
• GPFA/PTA
• Track-and-Trace Tools
• Logistics Dashboards