Quality Assurance And Compliance Manager

The Quality Assurance & Compliance Manager is responsible for leading quality assurance, regulatory compliance, audit preparedness, and continuous quality improvement initiatives across IDD programs and services. This position ensures organizational compliance with federal, state, licensing, accreditation, payer, and organizational standards while promoting operational excellence and high-quality service delivery.

The Quality Assurance & Compliance Manager develops, implements, monitors, and evaluates quality assurance systems, compliance programs, audit processes, corrective action plans, and performance improvement initiatives. The position collaborates with program leadership, operational teams, and external stakeholders to maintain regulatory readiness, strengthen quality outcomes, and mitigate organizational risk.

The Quality Assurance & Compliance Manager is responsible for leading quality assurance, regulatory compliance, audit preparedness, and continuous quality improvement initiatives across IDD programs and services. This position ensures organizational compliance with federal, state, licensing, accreditation, payer, and organizational standards while promoting operational excellence and high-quality service delivery.

The Quality Assurance & Compliance Manager develops, implements, monitors, and evaluates quality assurance systems, compliance programs, audit processes, corrective action plans, and performance improvement initiatives. The position collaborates with program leadership, operational teams, and external stakeholders to maintain regulatory readiness, strengthen quality outcomes, and mitigate organizational risk.

• Develops, implements, and maintains quality assurance and compliance programs across assigned affiliates and service areas.
• Monitors organizational compliance with federal, state, local, payer, licensing, accreditation, and contractual requirements.
• Ensures quality management systems remain current and aligned with changing regulatory requirements.
• Conducts ongoing evaluation of quality assurance processes and identifies opportunities for improvement.
• Leads organizational efforts to maintain continuous survey and audit readiness.
• Oversees performance monitoring systems and compliance tracking activities.
• Supports affiliate leadership in achieving regulatory and quality performance goals.
• Maintains knowledge of current regulatory requirements and industry best practices impacting IDD services.

• Oversees internal and external audit programs.
• Develops annual audit schedules and compliance monitoring plans.
• Conducts quality reviews, compliance audits, and operational assessments.
• Coordinates supplier, vendor, and contractor monitoring activities where applicable.
• Reviews findings, identifies risks, and develops corrective action recommendations.
• Ensures timely follow-up and resolution of compliance issues.
• Prepares organizations, programs, and affiliates for regulatory inspections and accreditation reviews.
• Serves as a primary quality and compliance resource during audits, investigations, and site visits.
• Maintains documentation supporting regulatory compliance and quality assurance activities.

• Develops and monitors organizational quality indicators and performance metrics.
• Analyzes quality, compliance, and operational data to identify trends and improvement opportunities.
• Creates and implements corrective action plans and performance improvement initiatives.
• Supports continuous quality improvement efforts throughout assigned programs.
• Utilizes data-driven approaches to improve service delivery, compliance performance, and operational effectiveness.
• Monitors effectiveness of corrective actions and quality improvement initiatives.
• Recommends strategies to strengthen organizational quality systems and reduce compliance risks.

• Investigates quality concerns, compliance issues, regulatory findings, and performance deficiencies.
• Conducts root cause analysis related to identified risks and compliance concerns.
• Develops recommendations and corrective action plans to address findings.
• Provides guidance regarding risk mitigation and regulatory compliance requirements.
• Tracks compliance concerns through resolution and ongoing monitoring.
• Escalates significant compliance, safety, and operational concerns as appropriate.

• Provides quality assurance and compliance guidance to program leadership and operational teams.
• Develops and delivers compliance, regulatory, and quality improvement training programs.
• Educates staff regarding regulatory changes, compliance expectations, and quality standards.
• Serves as a resource to leadership teams regarding compliance interpretation and best practices.
• Promotes a culture of accountability, quality, and continuous improvement.
• Collaborates with…