Certified Training Lead

Role Requirements

To be eligible for this role, you must:

• Be at least 18 years old
• Have earned the Team Member badge, showing completion of all station training and certifications
• Have earned the Shift Lead badge, showing completion of all Shift Lead training and certifications
• Maintain an average attachment percentage of 27% or higher
• Be available to work at least 25 hours per week at your home store
• Be available to work 35–40 hours during New Store Openings (NSOs)
• Be available to work opening and closing shifts as needed, especially during NSOs

As a CTL, you are responsible for:

• Training Team Members and creating space for them to take initiative and own their journey
  • Benchmarking Team Members on The First Shift, Day 30, and Day 90 certifications
  • Reinforcing Swig standards, policies, and procedures through coaching
• Supporting Shift Leads as they run shifts (without taking ownership of the shift)
• Helping Team Members and Shift Leads own their growth and development
• Supporting New Store Openings by coaching and training new teams
• Completing weekly inventory tracking and placing orders
• Completing EOM inventory tracking
• Meeting weekly with the GM to review:
  • Training progress and certifications
  • Team development and leadership growth
  • Store priorities and upcoming rollouts
• Modeling all Swig Values and a growth-minded mindset

In this role, you can make decisions related to:

• Coach Team Members on benchmarks and certifications
• Help identify training gaps and recommend next steps
• Support accountability conversations related to training and standards
• Provide feedback and insights to the GM on team development
• Adjust training focus based on Team Member needs and performance

If something comes up outside of this scope, loop in the GM.

Customers

• Improves the customer experience by helping ensure teams are confident and consistent
• Reduces errors by reinforcing benchmarks and standards
• Supports faster, more accurate service through strong training reinforcement

Team Members

• Coaches Team Members to build confidence, consistency, and ownership of their role
• Uses DIP to reinforce expectations and close skill gaps
• Encourages Team Members to take ownership of their learning and performance

Shift Leads

• Supports Shift Leads without taking over shift leadership
• Reinforces standards while allowing Shift Leads to lead

Leadership

• Provides visibility into team progress and development
• Helps prepare future leaders through consistent Team Member training
• Supports rollouts and new initiatives through coaching

We use eVerify to confirm U.S. Employment eligibility.