Enterprise Customer Success Manager

At Rezilient, we’re redefining what primary care looks like by making it more accessible, seamless, and patient-centered. Through our innovative Cloud Clinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. As we continue to scale our enterprise employer and health system relationships nationwide, we’re looking for a data-savvy, relationship-driven leader with real healthcare delivery experience to own and grow our largest employer group partnerships across the country.

In this role, you will own the end-to-end relationship for Rezilient’s enterprise employer group partnerships nationwide and serve as the trusted day-to-day point of contact for their HR, benefits, and executive leadership teams. While our Customer Success team is based in St. Louis, this role can be based anywhere in the U.S., with a strong preference for candidates based in the Midwest or East Coast, and will require monthly to biweekly travel to client locations across the country to build relationships, drive engagement, and ensure our care model delivers meaningful impact for the communities we serve.

This role is ideal for someone who thrives in a dynamic environment and enjoys balancing autonomy with collaboration. You will work hand-in-hand with our St. Louis‑based Customer Success team, as well as our Marketing, Operations, and Clinical teams, to drive member engagement and strengthen enterprise customer partnerships. Your strong partnership with Sales will also enable Rezilient’s continued growth nationwide.

Data-Driven Engagement & Member Utilization

• Drives Rezilient’s member engagement outcomes across our enterprise health system and employer group partnerships nationwide, with utilization and activation metrics serving as key indicators of success.
• Build and maintain a rigorous tracking framework for engagement KPIs, monitoring activation rates, utilization trends, drop-off points, and population health patterns to continuously inform strategy.
• Translate engagement data into clear, compelling insights for both internal stakeholders and client leadership teams.
• Develop, test, and refine engagement campaigns by measuring effectiveness, adjusting tactics, and documenting successful approaches for the broader Customer Success team.
• Partner with Clinical Operations and Product teams to surface utilization insights that help inform service improvements and program design.

Client Presence & Member Engagement

• Serve as Rezilient’s primary onsite representative across your portfolio of enterprise health system and employer partners, traveling regularly to maintain a visible and trusted presence at client locations nationwide through activities such as benefit fairs, lunch‑and‑learns, employee pop‑ups, open houses, and targeted outreach.
• Use engagement data to guide where and how outreach efforts should be focused in order to increase awareness and utilization.
• Partner with client HR, benefits and marketing teams to develop communication strategies that resonate with their employee populations and organizational culture.
• Build authentic relationships with our partners’ employees, helping them understand and adopt Rezilient’s care model.

Sales & Growth Collaboration

• Partner closely with the Sales and Growth teams to support business development efforts across the enterprise segment nationwide, including participation in demos, discovery conversations, and prospect discussions.
• Bring credibility and real-world insights to Sales conversations by sharing outcomes and engagement learnings from existing partnerships.
• Identify opportunities to deepen existing client relationships and collaborate with Sales to thoughtfully pursue those opportunities.
• Contribute to Rezilient’s broader presence in the enterprise employer market by building relationships within the national employer, health system, and benefits consulting communities.

Client Engagement & Partnership

• Serve as the primary point of contact for our enterprise partnerships nationwide, supporting both long‑term strategy and day‑to‑day collaboration.
• Develop a strong understanding of the client’s…