Security Alarm Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. You will handle live audio communication with individuals at monitored sites, use two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, all while maintaining clear and direct communication with customers and emergency personnel.

Shift hours:
Position requires availability between 7:30am and 6:00pm, depending on labor demands. Flexible schedule: 8–10 hour shifts are offered. Full benefits start on Day1 of employment. 3 weeks paid vacation time and 10 days paid sick time. Uncapped employee referral bonuses. Energetic work culture. Training is provided.

Starting pay rate: $22.00 per hour (not including shift differential).

Location:

on‑site in office. Shift differential:

• Evening (5:00pm–9:00pm): +$0.50 per hour
• Overnight (9:01pm–6:00am): +$1.00 per hour
• Weekend (Saturday or Sunday): +$1.00 per hour

Performance monthly bonus awards: eligible after 90 days of successful employment, up to $1,000 per month based on specific metrics. Attendance bonus award: eligible after 90 days, up to $250 per month, up to $3,000 per year.

Training program begins with a Day1 Orientation class, held bi‑weekly. Preferred start dates:
July6th2026 and July
20th2026. A favorable drug screening and background check are required.

• Perform remote security checks and virtual tours of customer locations, observing all areas for potential security vulnerabilities, criminal or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or on customer request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting customers and/or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation within the system of record (automation system).
• Monitor, verify, and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life safety support by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to confirm resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills, ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high‑pressure…