Senior Software Engineer - Applied AI

Overview

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team supports that promise by evolving processes and customer experiences. We are building an AI platform to improve member experiences, with an emphasis on specialization, reliability, and scale. The next chapter focuses on multi-agent collaboration to answer clinical questions, navigate prior authorizations, close care gaps, and guide members through benefits.

The ideal candidate will live within driving distance of the Omaha, Nebraska office. This position allows remote flexibility but will have 1 day per week in the office. If living in approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas) travel to our headquarters may be required.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Multi-agent orchestration layer. Design and build the Lang Graph-based system that classifies member intent and routes to the right agent. Stateful, context-preserving, failure-tolerant. Handles commercial agents and internally built capabilities through the same interface.

• Agent integration contract. The standardized pattern that makes any agent pluggable: input schema, output schema, confidence signaling, latency SLA, fallback behavior. When the team integrates a new agent, they follow a pattern you designed.

• Context management across turns. Multi-turn conversations that maintain full member context across agent handoffs. The member asks a follow-up two turns later; the platform knows what was said, which agent handled it, and what was retrieved.

• Guardrail and safety layer. Clinical safety boundaries, PHI handling at the LLM layer, and response normalization ensuring every agent response arrives in a consistent tone and within compliance constraints regardless of which agent generated it.

• RAG pipeline architecture. Ingestion and retrieval of benefits documents, formularies, and policy content via Azure AI Search. Define the ingestion strategy, chunking approach, hybrid search configuration, and retrieval quality standards.

• Prompt architecture. Versioned prompt registry, structured output contracts, few-shot pattern design. Every prompt is testable, rollback-able, and understandable by the team.

• Bachelor's degree and 4-7 years of experience in software engineering.

• Experience with agentic AI in production—not LLM wrappers, not single-agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management, and real users depending on the answers being correct.

• 2-3 years building and operating production LLM or agentic AI systems.

• You can describe specific decisions you made in a multi-agent system: state management approach, how you handled agent failures mid-conversation, how you kept the system governable as agents were added.

• Lang Graph, Auto Gen, or custom graph-based orchestration used in production, not just evaluated. You know where it breaks down and how you worked around it.

• Debugged retrieval quality problems, iterated on chunking strategies, dealt with stale knowledge bases in a live system with real users.

• Built evaluation systems from scratch: golden datasets, automated regression, domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported it.

• Experience in healthcare, insurance, fintech, or legal domains — AI systems where a wrong answer has consequences, and you designed safeguards that make accuracy non-negotiable.

• Strong knowledge of Python. Ability to work in an existing codebase and extend it with an AI layer.

• Azure OpenAI, Azure AI Search, Azure Container Apps are the target stack.

• Experience working in an Agile/Scrum environment.

• Creative, lateral thinking in concept and practical application.

• Strong obsession with addressing customer needs.

• Strong communication and interpersonal skills.

• Emotional intelligence.

Python / FastAPI, Lang Graph, Azure OpenAI / Claude via Azure, Azure AI Search, Azure Container Apps, Llama Index, Lang Smith, Azure App Insights, PostgreSQL, Redis, and other related technologies.

The information above describes the essential duties, qualifications, and expectations for this role.

Ready to make an impact? Join a team where your skills, attitude, and ideas are valued and where you'll help shape the future of healthcare technology.

Learn more about what makes BCBSNE such an exceptional place to work by visiting

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.