Litify Support Specialist

Location:
Hybrid (Onsite + Remote flexibility)

We are seeking an enthusiastic and detail-oriented Junior Litify Support Specialist to support the administration and optimization of the Litify case management system. This role is responsible for maintaining client reporting guidelines, ensuring system accuracy, supporting automation workflows, and assisting with general system updates and data entry.

The ideal candidate thrives in a fast-paced legal environment, demonstrates strong accountability, and possesses hands-on experience with Litify or similar legal SaaS platforms.

• Review and monitor client reporting guidelines to ensure system compliance
• Update client abstracts and case records within the Litify platform
• Develop, maintain, and optimize automated workflows and tasks
• Conduct routine system audits to ensure updates are accurate and functioning properly
• Collaborate cross-functionally (including billing or rates teams) to ensure cohesive system updates
• Maintain detailed documentation of system updates, processes, and procedures
• Perform general data entry and system maintenance tasks
• Assist with entry-level Help Desk requests related to Litify
• Support special projects and assignments as needed

• High school diploma required;
  Bachelor’s degree preferred
• Minimum 3 years of experience in legal billing, case management systems, process automation, or related field
• Experience with Litify strongly preferred
• Proficiency in Microsoft Office and SaaS-based platforms
• Strong attention to detail and high level of accuracy
• Ability to manage multiple priorities and meet deadlines
• Comfortable working in a fast-paced, dynamic environment
• Adaptable and responsive to changing priorities
• Strong documentation and organizational skills

• Personable, team-oriented, and professional
• Accountable and takes ownership of work
• Organized, timely, and responsive
• Maintains confidentiality and professionalism