Customer Experience Coordinator

The Environmental, Health, Safety and Security Team ensures compliance with Federal and State regulations following Company guidelines to guarantee the safety of all employees, visitors, and contractors and to protect the environment.

The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment, and supporting the site as needed.

• Greet and direct visitors efficiently, addressing all inquiries courteously. Keep track of meeting locations via Outlook to contact the appropriate point of contact and escort visitors as needed.
• Answer phones and transfer calls appropriately.
• Respond to messages in the company voicemail daily.
• Serve as the main contact for arriving vendors, customers, auditors, regulatory agency representatives, and deliveries, alerting relevant employees.
• Adhere to security protocols, ensuring visitors are always escorted by a site representative.
• Create and print visitor badges using the internal cloud gate system and escort visitors to meeting rooms.

• Sort and distribute daily mail and packages. Prepare shipments and correspondence as directed.
• Order refreshments/lunches for meetings, audits, and reviews as needed.
• Use Microsoft Office applications to compose and edit documents and correspondence.
• Maintain coffee station supplies and site printers, alerting technicians of issues.
• Ensure customers have active CDAs, creating and submitting new ones to Legal.

• Record safety concerns using the Intelex system.
• Scan security files into internal drives.
• Assist during emergency testing and drills.
• Monitor visitors entering and leaving the building.
• Report suspicious activity.
• Distribute visitor brochures and assist with badge access system administration.
• Perform other duties as assigned.

• High school diploma or equivalent required;
  Bachelor’s degree preferred.
• 1-2 years customer service experience required.
• 3-5 years security experience preferred.
• Intermediate to advanced computer skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic understanding of administrative procedures.
• Proficient in Microsoft Office Suite.
• Strong organizational and time management skills.
• Motivated, self-starting team player.