Front Desk Receptionist & Office Support – at Pastora

Rooted in the mission of the Diocese of Saint Petersburg, Courageously Living the Gospel, the Front Desk Receptionist – Hospitality & Office Support serves as the welcoming first point of contact for the Pastoral Center. This role provides professional reception services, administrative and mail support, hospitality coordination, and light facilities assistance to ensure a safe, organized, and hospitable environment for clergy, visitors, vendors, and staff.

The ideal candidate is service-oriented, detail-focused, flexible, and thrives in a collaborative, fast-paced office setting.

• Serve as the primary morning receptionist, greeting visitors and answering and directing incoming calls with professionalism and warmth.
• Operate and support the main phone system; update rosters, messages, and coordinate backup coverage as needed.
• Receive, sort, and coordinate incoming and outgoing mail and packages; prepare UPS shipments and related documentation.
• Monitor lobby and entrance areas to ensure safety, security, and readiness for visitors and events.
• Support building access and security procedures, including key fob access and emergency response notifications.

• Maintain hospitality areas, including lobby, lunchrooms, conference rooms, and coffee stations, ensuring cleanliness, organization, and adequate supplies.
• Manage hospitality, janitorial, copy paper, and office supply inventory; coordinate ordering and apply appropriate accounting codes.
• Assist with hospitality and event setups, including coffee service, catering coordination, room setup, and cleanup.
• Provide administrative support to departments, including document preparation, proofreading, collating, labeling, and special projects.

• Update and monitor the facilities scheduler to anticipate visitor and event needs.
• Collaborate closely with the Internal Services Administration team to ensure smooth daily operations.
• Perform other related duties as assigned to support the mission and operations of the Pastoral Center.

• Associate’s degree or equivalent combination of education and experience.
• Minimum two years of office or administrative experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel; database experience a plus.
• Strong communication, customer service, and organizational skills with high attention to detail.
• Ability to multitask, prioritize, and maintain confidentiality.
• Comfortable performing light physical tasks (lifting, bending, stocking supplies).
• Valid Florida driver’s license with a good driving record.
• Ability to represent the Diocese with professionalism, discretion, and hospitality at all times.
• Successfully pass a level II (FBI) criminal history background check and attend Safe Environment Training.
• Full-time, on-site position; occasional overtime for events or special projects.
• Must be flexible and available to support operational needs.
• Professional dress required.

The Catholic Diocese of Saint Petersburg serves the people of God across Pinellas, Hillsborough, Pasco, Hernando, and Citrus counties. With nearly 500,000 Catholics, 74 parishes, 46 schools and early childhood centers, ministries, and outreach programs, the Diocese is committed to proclaiming the Good News and inviting all people to encounter the love and mercy of Jesus Christ. Mass is celebrated in 13 languages, reflecting the diversity of our faith community, and the Diocese is led by Bishop Gregory Parkes.