Distribution Assistant

Full-time onsite role for candidates local to St. Petersburg, FL

Contract: 6+ months -- opportunity for extension or conversion to perm based on attendance/performance.

8 AM-5 PM -- Monday-Friday

Pay Rate: $22.50/hour W-2

• Under direct supervision, uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates throughout the firm.
• Guidance is provided to perform varied work that is somewhat routine to support a function or business unit.
• May have some contact with internal customers to exchange basic information, initiate research and resolve problems.
• Provide excellent customer service, professionalism, and efficient support.

• Applies basic skills and procedures appropriate for the position within assigned functional area.
• Performs standard duties and tasks, resolving questions and problems.
• Refers more complex issues to higher level.
• Processes incoming mail and express packages which include verifying addresses, opening envelopes/packages, determining priority of contents, accurately sort/handle and deliver.
• Sorts, packages and processes/ships branch and outgoing first class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times.
• Delivers and picks up bulk, special courier and ground packages, archive, paper, office supplies daily. Obtain signatures where required.
• Answers phone, assists customers/vendors and email inquiries with exemplary Service 1st professionalism.
• Communicates with higher level associates to ensure clear direction, priority of workflow and timeline for completion.
• Assists with distribution of mass mailings to branches.
• Refers maintenance issues to supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Scans in packages/shipments

• Knowledge of basic office practices, procedures and methods.
• Basic mathematical calculations.
• Skill in organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).
• Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs.
• Ability to execute instructions and request clarification when necessary.
• Provide courteous, timely service when addressing associate/customer questions and concerns.
• Learn, understand and follow company/department policies, procedures and requirements,
• Speak clearly and concisely
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Process work with urgency without sacrificing accuracy.
• Understand and work to achieve the goals in the department's Mission statement.
• Work independently and as part of the team.
• Maintain a neat working environment.
• Stand 75%-100% of the day.
• Lift items, load, push/pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property.

High School Diploma/GED; minimum of 1 year of mailroom or shipping facility experience preferred.