Business Support Intern

About the Program

Location:

Saint Petersburg, FLTimeframe:
Length of a semester; some internships may be extended

Hours:

20–40 hours per week, flexible to accommodate class schedule

Paid internship with real-world experience that supports a smooth transition into your career

Role Summary Bankers Insurance Group is transitioning its independent agency partners to a new software platform for quoting and writing business. This intern supports the Distribution sales team as the central point of contact for agency communication during that rollout — keeping questions and concerns organized, maintaining steady communication with agencies, and escalating technical issues to the right people. This is a sales support role, not a help desk role: the focus is on relationship management, organization, and follow-through.

Primary Responsibilities Serve as the first point of contact for incoming agency questions and concerns about the new platform

Log and organize all incoming communication in a central tracker so no request or commitment is lost Maintain consistent, proactive outbound communication to agencies — status updates, reminders, and follow-up on open items

Partner with Distribution sales reps to prepare for agency touchpoints and follow up on what was promised

Distinguish questions the sales team can answer directly from issues that need technical support, and escalate with clear, complete detail

Track escalated items through to resolution and close the loop with the agency

Identify recurring questions and help build reusable FAQ and quick-reference material for agencies and the sales team Provide a weekly summary of open items, volume, and recurring themes to Distribution leadership

Required Skills and Characteristics Excellent written and verbal communication; comfortable interacting with external business partners

Highly organized and detail-oriented with dependable follow-through

Ability to prioritize competing requests and manage an active queue

Proficiency with Microsoft Office, particularly Excel and Outlook Comfortable learning new software quickly and explaining it in plain language

Able to work independently and take ownership of responsibilities

Preferred Qualifications Coursework or interest in business, marketing, communications, sales, or risk management and insurance

Previous customer-facing, client service, or account support experience

Exposure to CRM or shared tracking tools (e.g., Salesforce, SharePoint, Excel trackers)
The preceding position description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.

We are an E-Verify company.

Bankers Financial Corporation and its subsidiaries are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Employment with Bankers Financial Corporation and its subsidiaries is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Employment may also be contingent upon the successful completion of a background check and/or drug screening, where applicable. Applicants must be authorized to work in the United States.