Telesales Representative

About Collabera

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and industry recognitions including:

• Collabera awarded Best Staffing Company to work for in 2012 by SIA.
• Collabera listed in GS 100 – recognized for excellence and maturity.
• Collabera named among the Top 500 Diversity Owned Businesses.
• Collabera listed in GS 100 and ranked among top 10 service providers.
• Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S., 18 in Top 500 Diversity Owned Businesses in the U.S., 3 in the Top 100 Diversity Owned Businesses in New Jersey, 3 in the Top 100 Privately-held Businesses in New Jersey, 66th on Fin Tech 100, 35th among top private companies in New Jersey.
• More information:

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401(k) retirement savings plan, Life Insurance, Disability Insurance.

This contract-to-hire opportunity is in our Sales Call Center Client Services department. The selected candidate will be responsible for selling and upselling safety and security service packages for a program supporting usage‑based insurance offered by a Fortune 20 insurance company. Initial assignment will require representatives to demonstrate strong sales skill prior to assuming customer management responsibilities.

General

Duties and Responsibilities:

• Creating and maintaining rapport with customers.
• Identifying customers’ needs and proposing appropriate solutions.
• Overcoming objections and using assumptive close.
• Identifying and maximizing opportunities.
• Identifying and maximizing opportunities.
• Achieving specific sales metrics on a continual basis.
• Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• Provides support in research and resolution of problems and inquiries.
• Interfaces with clients to determine present and future needs and discusses progress toward solutions.
• Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
• Prepares monthly and quarterly sales and departmental reports.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
• May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow‑up discussions and developing action plans to address any negative comments.
• Other related duties are assigned as needed.

Job Requirements:

• Minimum 2 years successful solution‑selling experience required. A strong assumptive closer would be a distinct advantage.
• Minimum 3 years customer care experience preferred.
• Previous car sales experience would also be advantageous and may be considered in lieu of education.
• Energetic…