Manager, Decision Sciences

Why you will love working for a National Top Workplace We are a global leader in loyalty marketing

We work with some of the most well‑known brands in the world to deliver market‑leading, end‑to‑end loyalty solutions to enable customer experiences. With a strategy‑led, technology‑enabled approach, we are consistently named an industry leader by Forrester. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high‑trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

We find actionable insights in our clients’ loyalty data that help drive enterprise value. We create real time dashboards to inform internal and external stakeholders.

You’ll bring your experience with a breadth of marketing techniques, an ease of working with customer data, and an understanding of advanced mathematics and statistical techniques. This position is a client‑facing, hands‑on role that is responsible for helping shape our clients’ strategic direction for their loyalty initiatives.

• Play a key role for delivering data‑driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results.
• Provide actionable recommendations that drive business objectives by drawing out key insights from in‑depth, complex data sources based on a thorough understanding of client’s strategy, success criteria, and program objectives
• Manage all aspects of performance and development of direct reports to encourage professional growth by providing opportunities and giving clear and constructive feedback
• Oversee customer data requests; scope and prioritize these requests, and lead a team to analyze and present data
• Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders
• Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients’ business objectives and overcome challenges
• Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV

• 6‑9+ years previous relevant customer analytics and/or marketing/CRM experience
• Great storyteller with data that can influence senior stakeholders with insights and recommendations
• Familiarity with data exploration and data visualization tools like Tableau, Power
  
  BI, or Sigma
• Demonstrated success using customer segmentation techniques such as RFM, cluster analysis and regression modeling to drive targeted marketing
• Solid project management skills and experience in juggling multiple projects at a time
• Bachelor’s Degree in Statistics, Marketing, Economics, or Computer Science
• Python/SQL programming experience preferred
• Master’s in Statistics, Economics or Applied Mathematics, or MBA, preferred
• Proficiency in fundamental marketing and loyalty principles, preferred

Healthy people are happy people, which makes mental and physical health a top priority m robust health insurance and benefits options to free fitness programs like Fit On, to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is…