Senior Stakeholder Engagement Manager

• Lead strategic outreach and stakeholder engagement efforts for customer delivery projects within an assigned territory
• Develop and execute project-specific public engagement strategies
• Prepare, coordinate, and distribute communications to property owners and other stakeholders
• Manage, track, and respond to project-related inquiries from external stakeholders
• Keep internal stakeholders informed of project developments
• Participate in project team meetings, field reviews, pre-construction meetings, and customer interactions on-site
• Partner with Government & Community Relations Managers to determine engagement approaches
• Coordinate letters, presentations, and other communication materials with Communications, Legal, Engineering, and leadership
• Oversee printing and distribution of external communications
• Monitor and document stakeholder concerns and responses
• Lead planning and execution of public information meetings
• Travel frequently to construction sites to meet with crews and customers

• Bachelor's degree and at least three (3) years of relevant experience
• Alternative:
  High School/GED and seven (7) years of related work experience in lieu of bachelor's degree and three years' experience
• Valid driver's license
• Experience in customer delivery, distribution operations, or the utility industry
• Strong presentation and communication skills with external audiences
• Ability to effectively manage escalated situations and work with diverse stakeholders
• Excellent written and verbal communication skills
• Knowledge of project management principles
• Customer-facing experience
• Strong organizational, planning, negotiation, and problem-solving abilities
• Experience leading cross-functional teams
• Conflict resolution and stakeholder management skills
• Proficiency in Microsoft Office applications
• Community involvement experience in a professional or personal capacity
• Ability to build relationships with employees, customers, vendors, service providers, and leaders at all organizational levels
• Experience working with community organizations and senior leadership teams
• Event and project planning experience
• Budget management experience
• Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way
• Availability for travel and after-hours events
• Frequent travel to construction sites
• Availability to serve in an on-call capacity
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Demonstrates strong project management skills with a focus on stakeholder engagement and communication. Proven ability to lead cross-functional teams and manage customer delivery projects within the utility industry.

• Project Management Principles
• Stakeholder Management
• Customer Delivery Experience
• Strong Presentation Skills
• Conflict Resolution

• Project Management
• Budget Management
• Event Planning
• Customer-Facing Experience
• Negotiation Skills

• Strong Communication Skills
• Organizational Skills
• Problem-Solving Abilities
• Relationship Building
• Escalated Situation Management

• Valid Driver's License

• Utility Industry
• Community Involvement
• Stakeholder Engagement
• Distribution Operations
• Cross-Functional Team Leadership

• Microsoft Office Applications