Service Coordinator

Job Title

Job Summary

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
• Know the status of and report on permits for the supported area.
• Coordinate and track aging surveys.
• Ensure construction referrals are scheduled and completed timely.
• Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
• Ensure construction management tools are updated with correct project status and current notes.
• Monitor and report on required pole transfer activity.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policy.
• Perform other duties requested by supervisor.

Required Qualifications

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to analyze and interpret data
• Ability to work independently
• Ability to handle multiple projects and tasks within established timelines
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
• Knowledge of company products and services

Required Education

• High School Diploma or equivalent work experience
• Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years

• Demonstrated communication skills - 2+
• Project Coordination - 2+
• Computer programs (i.e. Microsoft office) and other industry related software

Preferred Qualifications

Preferred Education

• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)