Dispatcher, Customer Service​/HelpDesk

Overview

Pay: $18 - $25 per hour Schedule: 8:00 AM to 4:00 PM OR 10:30 AM to 7:30 PM

Rotating weekends Full-time, year-round work

American Residential Services is the largest provider of residential services in the U.S., employing more than 7,000 professionals nationwide. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.

• Insurance available after 31 days of employment
• Low-cost medical insurance options (starting at $5/week)
• Dental & vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off & holiday pay
• Company-paid life insurance
• Learn more at

Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

What You Need:

• Prior dispatch, scheduling, or call center experience
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support route planning
• Must report daily to the office (not a remote position)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Note:

This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

Privacy policy available upon request.