Account Development Manager
Job in
Saint Petersburg, Pinellas County, Florida, 33739, USA
Listed on 2026-02-14
Listing for:
Bayprint
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Job Title: Wide Format and Sign Printing Customer Service Representative
Company: Bayprint
Location: St. Petersburg, FL
Job OverviewBayprint, a premier provider of wide format printing and signage solutions, is seeking a highly motivated and detail-oriented Wide Format and Sign Printing Customer Service Representative to join our esteemed team. The successful candidate will serve as a key liaison between our clients and production staff, ensuring expectations are met with precision and professional courtesy.
Key Responsibilities- Serve as primary point of contact for customer inquiries (phone, email, walk-in)
- Gather complete job specifications and recommend appropriate materials and solutions
- Prepare accurate quotes for wide-format and sign projects (banners, graphics, signs, wraps, displays, etc.)
- Convert approved quotes into detailed job tickets and work orders
- Coordinate with graphic design on layouts and revisions
- Send proofs and obtain written customer approvals before production
- Ensure deposits and required documents are received before release to production
- Communicate job requirements clearly to production and installation teams
- Track job status and proactively update customers on timelines
- Coordinate site surveys and installation scheduling when needed
- Process change orders and scope updates accurately
- Support invoicing accuracy and payment collection per company policy
- Maintain organized digital job files and CRM records
- Deliver high-quality customer service and relationship follow-up
- 2+ years in customer service, print shop, sign shop, or related environment preferred
- Strong attention to detail and organization skills
- Comfortable handling multiple jobs at different stages simultaneously
- Clear written and verbal communication
- Basic understanding of print or signage materials is a plus (training provided)
- Ability to learn estimating and shop management software
- Proficiency with email, spreadsheets, and order entry systems
- Problem-solving mindset and calm under deadline pressure
- Experience in sign, wide-format, or print production environment
- Familiarity with proofs, artwork files, and print specifications
- Experience with quoting/estimating software or print MIS systems
- Experience coordinating installations or field services
- Paid Holidays
- Health Insurance Program
- $17-$20 Per Hour starting salary range
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