Were Bilingual Case Manager EnglishSpanish

Job Summary

EZ Advocates is actively seeking a motivated, bilingual Case Manager to join our rapidly growing team. Every day, we help consumers who have been misled into costly and burdensome timeshare contracts regain control of their financial future.

This is more than a customer service position. We are looking for an advocate, problem solver, and relationship builder who is passionate about helping people through difficult situations while developing a long‑term career with a company that values growth, leadership, and success.

If you are fluent in English and Spanish, highly organized, and thrive in a fast‑paced environment, we want to hear from you.

St Petersburg, Florida – Full‑Time, Monday–Friday, 9:00 AM – 5:00 PM. Starting Pay: $900 Per Week + Performance Bonuses. Advancement Opportunities Available.

• Health insurance
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive Weekly Pay – $900 Per Week
• Monthly Performance Bonuses
• Paid Training & Ongoing Professional Development
• Health Insurance Eligibility After 6 Months
• Monday Through Friday Schedule – No Weekends
• Career Growth & Leadership Opportunities
• Supportive Team Environment
• Stable, Long‑Term Career Path

• Conducting client consultations and case reviews
• Managing a portfolio of active client files
• Reviewing contracts and supporting documentation
• Drafting client correspondence, affidavits, and dispute documents
• Communicating with resorts, lenders, and third‑party entities
• Providing regular updates and guidance to clients
• Maintaining accurate case notes and records
• Assisting clients through every stage of the advocacy process
• Collaborating with management and team members to achieve successful outcomes

• Required:
• Fluent in English and Spanish (Written & Verbal)
• Strong communication and interpersonal skills
• Professional phone etiquette
• Excellent organizational and time‑management abilities
• Ability to multitask and prioritize effectively
• Positive attitude and strong work ethic
• Reliable transportation

• Preferred:
• Case Management Experience
• Customer Service Experience
• Legal Assistant or Paralegal Background
• Collections, Credit Repair, or Consumer Advocacy Experience
• Experience with CRM Systems

• Compassionate and empathetic
• Self‑motivated and dependable
• Detail‑oriented and organized
• Confident communicators
• Goal‑driven professionals who enjoy helping others
• Team players who want long‑term growth opportunities

EZ Advocates has helped thousands of consumers navigate complex timeshare disputes and consumer advocacy matters. Our mission is simple: provide exceptional service, honest guidance, and meaningful results for every client we serve.

As we continue to expand, we are looking for dedicated professionals who want to grow with us and become an integral part of our success.

EZ Advocates is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.