Customer Service Advisor; Temp

Description

Nis Air is seeking a full-time Customer Service Advisor for our Call Center. This position demands a highly organized and articulate individual who excels in multitasking and thrives in a collaborative team environment. The ideal candidate will play a crucial role in assisting customers in selecting the maintenance plan that aligns perfectly with their specific needs. Additionally, they will focus on fostering and maintaining strong customer relationships, ensuring satisfaction and loyalty.

The role also involves providing vital support to the team, contributing to a positive and productive workplace atmosphere.

The position requires a well-organized individual that can multi-task and works well in a team environment. Duties include scheduling, dispatching Techs logistically and according to their skillset, performing general office tasks and maintaining excellent customer relationships.

• $18.00 to $20.00 per hour base on experience
• Temporary, with the potential to transition to a full-time, permanent position based on business needs and performance.

• Assisting callers in assessing their service or repair needs, scheduling service appointments
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

• Minimum 2 years of phone experience working with incoming calls
• Service Titan experience a BIG PLUS
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-Motivated, team player, strong multi-tasking experience
• Air conditioning or home improvement phone experience is also a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Since its establishment in 1973, Nis Air has maintained a consistent objective: to deliver exceptional service to our customers while fostering enduring relationships grounded in customer satisfaction, trust, and value. As a subsidiary of a larger corporation, we are committed to cultivating a positive organizational culture that recognizes each employee as an individual, providing opportunities for personal growth and professional advancement.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer.

Nis Air provides the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.