Field Engineer

Overview

Who we are: Smart Choice acts as your single point of contact for enterprise technology, simplifying vendor management and specializing in telecom, internet, security, and infrastructure solutions — delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.

-based support since 1998.

Why join us?

At Smart Choice, we believe greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small. As part of our team, you will join a company that values innovation, teamwork, community engagement, and professional growth. Through professional development, team-building events, or mentorship opportunities, we ensure employees feel supported and empowered to achieve their goals.

If you’re driven, passionate, and ready to make an impact, we want you to be part of our journey.

The Field Engineer will be responsible for the installation of phone, internet, television, and security services at various client sites. A Field Engineer plays a pivotal role in supporting Smart Choice’s continued track record of driving efficient operations, while offering a white-glove level of service.

• Perform on-site activities related to installations, including site surveys, repairs, management, and maintenance
• Track and document the progression of the work plan
• Deploy and troubleshoot wired and wireless networks
• Deploy and troubleshoot security systems
• Build relationships and foster trust with customers and clients
• Perform and document site surveys with documentation, diagrams, and photos
• Make recommendations for improvements regarding infrastructure
• Perform customer support tasks
• Adhere to company rules and regulations
• Operate company vehicles in a safe manner
• Other duties as assigned by management

• Previous experience as a field engineer/field technician preferred
• LAN knowledge, networking knowledge, network design/implementation, network troubleshooting, network hardware configuration
• Understanding of basic networking protocols and fundamentals
• Cisco routers, switches, IOS, Layer 2/3, WLAN, LAN and WAN
• Facilities security systems: low voltage wiring, cables, cameras, card readers
• Valid driver’s license and clean motor vehicle record
• Experience with Category 5 and 6 cables
• Knowledge of punch-downs
• Copper and fiber terminations knowledge
• Experience using LC and SC connectors
• Expertise with Fluke network fiber optic tools
• Knowledge of security systems
• Experience with HDMI
• Experience with Rack and Stack system and configuring installations effectively
• Experience using Visio

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a fast-paced and sometimes stressful environment
• Proficient with Microsoft Office Suite or related software

• Must be able to travel locally on a daily basis to various customer sites
• Must be able to travel overnight to out-of-state locations as required
• Requires frequent kneeling and bending and considerable use of hands and tools; walking long distances
• Frequently requires moving or lifting up to 50 pounds and able to lift 75 pounds on occasion
• Exposure to live electrical circuits
• Exposure to extreme environmental conditions
• Able to work in confined spaces

• Com…