Lead ServiceNow Engineer

Job Description Summary

Raymond James is seeking a Lead Engineer for our Service Now Solutions team. The Service Now Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the Service Now platform.
As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the Service Now platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

Please note:
This role is not eligible for Work Visa sponsorship, either currently or in the future.

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
• Makes recommendations towards the development of new code or to reuse of existing code.
• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Participates in software system testing and validation procedures, programming and documentation.
• Provides technical advice and assists in solving programming problems.
• Writes and/or reviews system specifications, including output requirements and flow charts.
• Assists in preparing project plans using project management tools.
• Reviews test results; documents test activities, and records remedial actions.
• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Performs other duties and responsibilities as assigned.

• Service Now IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, Sec Ops, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
• Development in JavaScript on the Service Now Platform
• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• Scoped Applications
• Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework
• Flow Designer
• Integration Hub
• Automated Test Framework (ATF)

Bachelor’s:
Business Administration, Bachelor’s:
Computer and Information Science, Bachelor’s (Required)

General Experience - 6 to 10 years

Hybrid

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.