Lead ServiceNow Engineer

Job Description Summary Raymond James is seeking a Lead Engineer for our Service Now Solutions team. The Service Now Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the Service Now platform.

As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the Service Now platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.

Job Description This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

Please note:

This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities :

Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.

Makes recommendations towards the development of new code or to reuse of existing code.

May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.

May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.

Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.

Participates in software system testing and validation procedures, programming and documentation.

Provides technical advice and assists in solving programming problems.

Writes and/or reviews system specifications, including output requirements and flow charts.

Assists in preparing project plans using project management tools.

Reviews test results; documents test activities, and records remedial actions.

Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.

Performs other duties and responsibilities as assigned.

Skills:

Service Now IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, Sec Ops, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)Development in JavaScript on the Service Now Platform Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)Scoped Applications Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework Flow Designer Integration Hub Automated Test Framework (ATF)
Education Bachelor’s:
Business Administration, Bachelor’s:
Computer and Information Science, Bachelor’s (Required)
Work Experience General Experience - 6 to 10 years

Certifications Travel Less  than 25%
Workstyle Hybrid The  total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave);

and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit  Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide,…