Relationship Associate - Custody

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients’ portfolios while mitigating the impact of taxes on their wealth.

As a fiduciary, the guidance we provide is in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms.

Fiduciary Trust International is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you’ll get exposed to different cultures, people, and business development happening around the world.

Relationship Associate
- Custody Fiduciary Trust International is hiring a Relationship Associate
- Custody to join the St. Petersburg, FL office. The Associate partners with the Custody Relationship Managers to provide custody services for large and complex High Net Worth (HNW) individual, institutional, Registered Investment Advisor and family office client relationships. The Associate serves as the primary contact with clients and external advisors and acts as liaison between the client/advisor, Relationship Manager and operations, coordinating the processing of all requests, ensuring adherence to regulatory compliance.

How You Will Add Value Serve as primary point of contact on assigned group of custody relationships, including monitoring and reviewing account activities involving cash transactions, foreign exchanges, overdraft, and failed trade resolution

Cash Management for client requests (wires, ACH, checks, inter/intra account transfers)
Process instructions to transfer, review, and validate client instructions for authenticity

Process client trade instructions on various security types

Monitor and review account activities involving global and domestic cash transactions; process foreign exchanges

Work with internal groups on confirmation/affirmation trades and trade fail resolution.

Execute activities related to client account openings, account closings and account maintenance; assist with client onboarding

Process gifts and contributions

Execute daily account administration activities, process clients’ instructions and follow through with involved departments

Responsible for completeness and integrity of client data on custody/trust accounting system

Participate in client meetings/calls as needed; assist clients with questions regarding online access

Daily review of prior day work, investigating variances, and following up with required parties

Collaborate with Relationship Manager to understand client satisfaction levels, changes in clients’ business needs and future use of Fiduciary products and services

Participate in department projects

What Will Help You Be Successful in This Role Bachelor's degree3+ years of relevant financial services industry experience

Prior client service / relationship management experience

Investment operations and investment accounting knowledge

Knowledge of retirement and trust accounts

Knowledge, Skills, and Abilities Exceptional customer service skills; capable of interacting with HNW individuals

Excellent verbal and written communication skills with strong attention to detail

Ability to work well independently and effectively in a hybrid / remote environment; must be able to self-manage time and be available during normal business hours

Excellent interpersonal skills

Ability to manage high touch clients and special situations

Ability to manage multiple client accounts and projects with varying priorities and deadlines

Strong analytical abilityMS Office proficiency

Ability to handle…