Senior PCB Loan Servicer

** Essential Duties and Responsibilities*
* + Maintains loans in the servicing system according to established procedures.

+ Processes amendments and modifications to retail loan accounts.

+ Handles escalations via phone, email, or the contact management systemthrough to resolution.

+ Executes loan servicing responsibilities related to retail loan maintenance and monitoring.

+ Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures

+ Performs daily quality assurance reviews of Loan Servicer journal, check, and advance batches

+ Establishes parallel monitoring processes and controls to ensure regulatory requirements are met.

+ Performs system audits of loan information.

+ Prepare and send mortgage satisfactions to the counties for recording and mail PIF documents to client

+ Decision client records against known sanction and enforcement lists for compliance with OFAC, Patriot Act, and AML directives

+ Ensure compliance with FDPA regulation by activelymonitoringfor adequate flood insurance coverage

+ Institute the force placement of hazard and/or flood insurance as needed to mitigate risk from potential loss events

+ Prepare and review standard legal documents such as subordinations and modifications for accuracy.

+ Assists with loan collections activity including review of various delinquency reports and correspondence with clients and Financial Advisors, proactively, tosolicitpast due payments before adverse action occurs,

+ Assists customers with inquiries,issuesor servicing requests.

+ Reviews assigned loan general ledger accounts toidentifyand resolve unusual or irregular transactions.

+ Assiststo train others.

+ Performs other duties and responsibilities as assigned.

** Knowledge of*
* + Fundamental accounting concepts,practices and procedures.

+ Multi-state retail loan servicing practices.

** Skill in*
* + Reviewing and interpreting commercial and retail loan terms and documentation.

+ Identifying unusual transaction activity, interest accrualdiscrepanciesand regulatory discrepancies.

+ Preparing spreadsheets and creating formulas.

+ Reconciling bank and general ledger accounts.

+ Operating standard office equipment and using required software applications to produce correspondence, electroniccommunicationandmaintainspreadsheets and databases.

** Ability to*
* + Identify and recommend changes to standard procedures when required by specific situations and circumstances.

+ Identify and recommend solutions to routine loan accounting and loan servicing issues.

+ Make routine decisions.

+ Communicate effectively, both orally and in writing, with all organizational levels.

+ Organize,manageand track multiple detailed tasks and assignments withfrequentlychanging priorities in a fast-paced and deadline-driven work environment.

+ Make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line.

+ Providea high levelof customer service.