Senior Alternative Investments Operations Associate

Job Description Summary

Under very limited direction and with a high level of autonomy, leads critical aspects of the operational support model for Raymond James alternative investment products throughout their full life cycle, including new product onboarding, ongoing servicing, issue resolution, control oversight, process enhancement, and, when applicable, termination of investment support. Serves as a senior subject matter expert and escalation resource for Financial Advisors, senior leadership, fund sponsors, internal business partners, and operations team members in resolving complex, high‑impact operational issues.

This role is expected to go beyond transaction processing by proactively identifying risks, improving workflows, strengthening controls, mentoring associates, and leading cross‑functional initiatives that enhance the advisor and client experience across the Alternative Investments platform.

• Lead day‑to‑day operational support for assigned alternative investment products, ensuring processes are executed accurately, consistently, and in alignment with policies, procedures, regulatory requirements, and service expectations.
• Serve as a senior operational subject matter expert for assigned alternative investment products, applying deep industry knowledge to ensure operating processes compare favorably with internal standards and industry best practices.
• Own and resolve complex operational inquiries from Financial Advisors, fund sponsors, senior leadership, internal departments, and team members, providing clear guidance, timely follow‑up, and sound recommendations.
• Provide functional leadership to operations associates by reviewing work; coaching team members; reinforcing procedures; and helping establish quality expectations for the team.
• Analyze existing operational infrastructure, control environments, and servicing routines for alternative investment products; identify gaps, trends, and risks; and present written recommendations to management for improvement.
• Lead cross‑functional technology, reporting, workflow, and risk mitigation initiatives by partnering with Information Technology, compliance, product management, fund sponsors, and other internal stakeholders.
• Oversee and complete core operational activities, including fund subscriptions, suitability and documentation reviews, client trade confirmations, position and valuation updates, Financial Advisor commission payments, redemptions, reconciliations, and account performance maintenance.
• Lead suspense account, accrual, revenue share, and fund manager invoice‑related reconciliation processes, including issue identification, escalation, resolution tracking, and coordination with Financial Reporting or other impacted teams.
• Develop, document, and maintain procedures, controls, training materials, and workflow guidance to promote consistency, reduce risk, and support scalable team operations.
• Performs other duties and responsibilities as assigned.

Knowledge of Advanced Microsoft Office skills, including Excel, Access, reporting tools, and the ability to analyze data to identify trends, exceptions, controls gaps, and operational improvement opportunities.

Alternative investment operations, including fund subscriptions, redemptions, valuations, investor eligibility requirements, trade confirmations, reconciliations, commission processing, fund sponsor servicing, and operational controls.

Leadership practices for coaching associates, influencing without direct authority, facilitating issue resolution, and promoting accountability across a team environment.

Preferred working…