Processor - Card Operations

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen.

We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

The Processor Isupports daily debit and credit card operations by performing routine processing and administrative card functions in accordance with network requirements and established internal procedures. This role is focused on the timely and accurate completion of assigned tasks, daily and recurring reporting, and maintenance of card account information.

The ideal candidate demonstrates strong organizational skills, attention to detail, and the ability to manage recurring workloads in a fast-paced environment. In addition to back-office processing responsibilities, the Payments - Card Operations Processor I provides phone support to Credit Union staff, assisting with card-related inquiries, operational questions, and routine requests while delivering professional and responsive service.

• Review and complete daily debit and credit card operational reports to identify items requiring action, perform required processing steps, and ensure all applicable tasks are completed and documented within established time frames
• Review and process routine card maintenance requests, including card status updates, travel notices, and account adjustments, within defined guidelines
• Assist with handling special account situations, including deceased members, in accordance with internal procedures
• Verify daily standing cash balances across the ATM fleet, accurately document balances in the designated report, and distribute the completed report.
• Monitor and respond to Payments email communications and operational queues to ensure timely and accurate handling of requests
• Provide phone support to Credit Union staff, assisting with routine card-related inquiries, requests, and follow-up activity
• Update and maintain daily tracking logs to reflect activity, production volumes, and task completion
• Process returned debit cards and other returned mail due to invalid addresses, ensuring proper documentation and follow-up actions are taken
• Maintain organized digital records of daily card reports in compliance with PCI standards
• Maintain and update procedural documentation as needed
• Participate in departmental projects, system testing, and process improvement initiatives
• Perform additional duties as assigned by management

• High school diploma or equivalent required
• Associate's degree in business, Finance, Accounting or related field (or equivalent combination of education and experience) preferred

• Proficient in Microsoft Office Suite, particularly Excel (tracking, reporting, and reviewing data)
• Experience with in a financial institution, operations, call center, or card processing environment
• Knowledge of PCI compliance and data security best practices
• Comfortable navigating multiple computer systems and applications to research information, update records, and document actions

• 1-3 years of experience in card services, banking operations, or financial services

• Ability to read and follow written procedures, workflows, and step-by-step instructions with consistency
• Demonstrate professionalism, courtesy, and responsiveness when handling operational inquiries
• Ability to communicate clearly and professionally through oral and written communications
• Ability to shift between tasks and prioritize work based on volume and service needs
• Demonstrate dependability, including consistent attendance and punctuality
• High level of accountability with the ability to work independently while following established procedures

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus.

• Must understand and follow a set of clear oral…