Homecare Services Operations Manager JN

Join a rapidly growing nurse registry providing 24/7 in-home care services throughout the St. Petersburg market. This is a high-impact leadership role designed for a strategic operator who thrives in fast-paced healthcare environments and is ready to help scale a multi-location service model. This opportunity offers the ability to work directly with ownership while building the operational foundation for significant expansion.

Salary: $75,000 - $95,000

• Competetive salary plus performance-based bonus opportunities tied to new 24/7 client placements
• Paid Time Off (PTO)
• Structured bonus plan under development
• Growth trajectory into senior leadership roles (Director, Administrator, multi-site leadership)
• Professional office environment with private offices and conference space
• Technology-forward workplace (Mac/Apple systems)
• High-visibility role with direct exposure to ownership and strategic planning

• Bachelor’s degree required (Business, Healthcare Administration, or related field preferred)
• Minimum 5 years of progressive operations leadership experience in home care, healthcare services, staffing, or related field
• Strong knowledge of AHCA regulations and healthcare compliance standards
• Experience managing teams and overseeing multi-service or multi-location operations
• Demonstrated ability to make independent decisions and resolve escalated concerns
• Strong written and verbal communication skills
• High level of computer proficiency; experience with Mac/Apple systems preferred
• Strong organizational skills and attention to detail
• Ability to work flexible hours in support of a 24/7 service model
• Successful completion of AHCA Level 2 background screening

• Oversee daily coordination of 24/7 client coverage, ensuring seamless scheduling transitions and contingency planning for call-outs
• Implement Plan B and Plan C staffing strategies to prevent service disruption
• Maintain audit-ready AHCA and Medicaid documentation across all active client files
• Act as escalation point for hospitals, referral partners, and family members requiring urgent resolution
• Monitor referral pipeline and convert inquiries into fully staffed 24/7 cases
• Develop operational systems to support scaling from single-market to multi-market service delivery
• Supervise administrative team members and implement accountability tracking metrics
• Partner directly with ownership on expansion strategy and revenue growth initiatives

• Experience in nurse registry or Medicaid-based service models
• Background scaling healthcare operations from startup or growth phase
• Experience preparing for regulatory audits and compliance reviews
• High emotional intelligence with strong stakeholder management skills
• Experience supporting referral development and hospital relationship building
• Multi-site healthcare operations exposure