Peer Support Manager

Position Summary

Under the direct supervision of The Director of the Opioid/Substance Use Team, the Peer Support Manager will manage a team of peer recovery specialists and provide overall administrative direction and leadership to the peer recovery team. The Peer Support Manager will be responsible for ensuring a Substance Use Disorder Bridge pathway is provided to the patients while collaborating with like healthcare teams in the hospital system.

This role is crucial in ensuring high-quality peer support, compliance with standards and effective program management. They will be responsible for implementing and monitoring the performance of the peer recovery program. They will be responsible for ensuring the performance of their team against identified key performance indicators that measure against quality, productivity, and client satisfaction.

• Provides day to day supervision and any necessary training for peer recovery specialists along with conducting annual performance evaluations and coaching.
• Collaborates with the Director of Opioid/Substance Use to implement department strategies and goals as related to the management of addiction and delivery of peer recovery services.
• Evaluates peer services using Florida Certification Board guidelines and standards to ensure we are following best practices and adhering to state and federal standards as the peer recovery specialist role evolves.
• Facilitates collaboration between peer recovery specialist team and other patient care team within the organization to promote integrated care.
• Runs weekly quality assurance reports to ensure accurate data collection from peer team, proper patient care evaluation, as well as identify any gaps in service delivery.
• Monitors and provides feedback to peer recovery specialists on patient outcomes on inpatient and after discharge when possible. Updates on current trends in data collection.
• Provides weekly support and mentoring to peer recovery specialists to comprise recovery coaching and access to recovery resources.
• Establishes/implements protocols for emergencies that may arise within the peer recovery specialist program, ensuring appropriate response and support for both the team and patients.
• Maintains accurate and thorough documentation of patient interactions, program activities and compliance with reporting requirements.
• Maintains reasonably regular and punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Collects data on:
  • The number of patients/clients (demographics and other characteristics per outcome performance measures) referred from the hospital and linked with the peer specialist through Inpatient Opioid/Substance Use Consults.
  • The number of contacts and referrals made by peer specialists for opioid/substance use disorder patients to treatment and recovery support services.
• Maintains professional competency by participating in continuing education and appropriate learning experiences, both internally and externally. Attends pertinent conferences and seminars regarding clinical social work.
• Outstanding communication skills, including written and verbal communication, with various audiences both internal and external.
• Demonstrates cultural sensitivity.
• Understanding of confidentiality requirements for handling patient information.
• Ability to work collaboratively with a multidisciplinary team.

• High school diploma or GED
• Bachelor’s degree in psychology, social work, counseling, human services, or a related field preferred

• Certified Peer Recovery Specialist

• Three years or more of experience working as a peer specialist.
• Two years or more of management experience (healthcare setting highly preferred), using an electronic health record and collaborating with medical providers.