Assistant Front Office Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at Trade Winds Island Resorts.

Overview

Follow your passion all the way to paradise at Trade Winds Resort, a consistently rated Tampa Bay Times Top Workplace! Trade Winds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Front Office Manager is responsible for ensuring the operation of the Guest Services and Concierge in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

* Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

* Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.

* Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.

* Develop employee morale and ensure training of Guest Services personnel.

* Maximize room revenue and occupancy by reviewing status daily.

* Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

* Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

* Ensure that no-show revenue is maximized through consistent and accurate billing.

* Maximize revenue by driving upgrade and ancillary product revenues. Ensure that Productivity and Forecasting are completed on a timely basis according to Highgate Hotel S.O.P.'s.

* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

* Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.

* Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.

* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.

* Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.

* Ensure sign off of all Service Standards by Position for Guest Services staff.

* Assist in preparation of revenue and occupancy forecasting.

* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

* Must maintain constant communication with Housekeeping,…