Manager,Technology %Problem Job Saint Petersburg area,Florida USA,IT/Tech

Position: Manager, Technology Change %26 Problem - (Job Number: 2301953)
Manager, Technology Change & Problem - (Job Number: 2301953)

Pay Competitive

Location:

Saint Petersburg, Florida

Employment type:

Full-Time

Job Description

This position will follow our hybrid work model; we expect the selected candidate to be in the office 2-3 days a week at one of the following Corporate Office locations:
St. Petersburg.

Job Summary:
This position is responsible for strategic oversight of the Raymond James IT Change Management life-cycle and the Raymond James Problem Management life-cycle to include ensuring changes and problems efficiently meet control objectives, that the life-cycle is intuitive and transparent for participants, and that critical linkages with dependent service management (ITIL) processes exist.

Essential Duties and Responsibilities:

Provide guidance and work direction to other Change Management and Problem Management associates.

Form strategic partnerships across the organization to become a valued partner.

Review, process, track, and coordinate the change requests submitted for production changes to minimize the impact or downtime to production.

Review, process, track, and coordinate problem discussions to document root cause and fixes that minimize the recurrence of incidents.

Respond to internal and external audit requests.

Provide support and recommendations to Information Technology (IT) departments concerning the use of Change Management and Problem Management tools and processes.

Assist in maintaining and reviewing the schedule for IT changes to enable proper scheduling and provide information about the changes to IT management.

Develop a global technology change program.

Own the Change Advisory Board and other relevant change-related meetings.

Participate in Major Incident / Problem review discussions and other relevant problem-related meetings.

Create and maintain documentation for Change Management and Problem Management tools and processes.

Evaluate and recommend methods and tools for streamlining and improving the change and problem processes.

Be responsible for Change Management and Problem Management policies and procedures.

Conduct monthly Change Management compliance audits.

Lead and/or participate in Change Management and Problem Management related projects.

Perform other duties and responsibilities as assigned.

Education/Previous Experience:

Minimum of a Bachelor’s degree in Computer Science, MIS, or related degree and seven (7) years of relevant experience including management or leadership experience, or an equivalent combination of education, training, and experience.
Financial Services experience highly preferred.
Experience in Change Management, Problem Management, ITIL, Service Management.
May occasionally work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Licenses and Certifications:
ITIL V4 Foundations or ability to obtain within 1 year.

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. We expect our associates at all levels to:

Grow professionally and inspire others to do the same.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable for delivering results that matter.
Contribute to the continuous evolution of the firm.

About the Company

Raymond James Financial is an American multinational independent investment bank and financial services company providing financial services to individuals, corporations, and municipalities through its subsidiary companies.

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Job Posting Language

Manager, Technology %Problem