Project Engineer, Technical Support

Overview

Who we are:

Smart Choice acts as your single point of contact for enterprise technology
, simplifying vendor management and specializing in telecommunications, internet, security, and infrastructure solutions—all delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.

-based support since 1998.

Why join us?

At Smart Choice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity
, collaboration
, and celebrating successes
—big and small.

As part of our team, you'll be joining a company that values innovation
, teamwork
, community engagement
, and professional growth
. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

The Project Engineer is a hands-on technical role responsible for ensuring the successful delivery of Smart Choice Communications solutions. This position is accountable for staging, testing, configuring, and preparing all voice, data, security, AV, and managed service equipment for deployment.

The ideal candidate brings strong technical proficiency, excellent problem solving skills, and the ability to support implementations both remotely and on site. The role includes work on UCaaS, VoIP, hosted call center technologies, video collaboration systems, security applications, and their related integrations. This individual partners closely with customers, internal teams, and third-party vendors to ensure seamless delivery and onboarding experience.

None

• Technical Implementation & Support
• Coordinate with customers to schedule delivery, installation, and activation of Smart Choice products and services.
• Configure, validate, and test Smart Choice cloud‑based telephony solutions, including integrations with back‑end systems and external service providers.
• Provide remote and on‑site support for deployment, troubleshooting, and Go‑Live activities in partnership with field engineers and third parties.
• Support Smart Choice’s UCaaS platform, including call flow configuration, SIP endpoints, device provisioning, and system diagnostics.
• Perform SIP trunk setup, configuration, and end‑to‑end testing.
• Review technical specifications, site surveys, customer orders, and installation templates to ensure accurate equipment staging.
• Deliver thorough customer onboarding and product training, including follow‑up support to ensure successful adoption.

• Maintain and update project installation plans and technical documentation.
• Create and manage configuration standards, procedures, and ongoing maintenance guidelines.
• Verify the completion of scheduled jobs and validate staging accuracy prior to deployment.
• Prepare detailed as‑built documentation and contribute to process improvements focused on quality and operational efficiency.
• Assist with hardware inventory management, including testing and documenting customer‑returned devices.

• Work collaboratively with Sales, Client Success, Engineering, Project Management, vendors, and other stakeholders to ensure project success.
• Identify opportunities for service enhancement and recommend improvements to existing products and processes.
• Assist field engineers with installation support, technical guidance, and escalations.
• Install and train…