Team Lead Field Engineer

Who we are

Smart Choice acts as your single point of contact for enterprise technology
, simplifying vendor management and specializing in telecom, internet, security, and infrastructure solutions—all delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.

-based support since 1998.

Why join us?

At Smart Choice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity
, collaboration
, and celebrating successes — big and small.

As part of our team, you'll be joining a company that values innovation
, teamwork
, community engagement
, and professional growth
. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Job Overview

In this position, you will assess our current operations, identify weaknesses, conduct site surveys, install low voltage cabling, hardware and software necessary to fix them. This may include tasks such as installing firewalls or completely revising our wireless internet system. Additionally, supervise and manage the quality assurance program for cable installations and products setup at customers’ locations.

• Interviews, hires, and trains new Field Ops staff.
• Oversees the daily workflow of the Field Engineers.
• Provides constructive and timely performance evaluations for the team.
• Processes weekly timesheets/expenses for the team.
• Coordinates travel arrangements for team members.

• Troubleshooting: the ability to investigate and fix network issues, including performance issues.
• Network design: plan, design a network, and install cabling that meets the needs of a business, including security, redundancy, and scalability.
• Network diagnostics: configure and troubleshoot network devices, with knowledge of TCP/IP, BGP, and OSPF.
• Firewalls and security: maintain security and firewall software, especially if the network handles regulated data.
• Facilities security systems including low voltage wiring, cameras and cabling.
• Problem solving: think creatively and find innovative solutions to problems.
• Automation: use new tools to automate tasks.
• Organizational and mentoring skills: work independently and collaboratively.
• Expertise in network operating systems: work with network operating systems.
• Experience with network diagnostic tools: use network diagnostic tools.
• Must have excellent communication skills to explain technical issues to clients and build strong customer relationships.
• Quality management: ensure that the product meets company and regulatory standards.
• Collaboration:
  
  work with project engineers, project managers, and developers to ensure quality is maintained throughout the development process.
• Documentation: document test procedures and software documentation to ensure compliance and technical accuracy.
• Feedback: provide feedback and recommendations to developers on software usability and functionality.
• Planning: plan test schedules and strategies to meet project scope and delivery dates.
• Review: review requirements, specifications, and technical design documents.

Senior Field engineers should have a thorough understanding of complex IT networks, network security, and telecommunications systems. They should also have strong problem-solving and communication skills, and be able to lead junior engineers.

• The candidate must…