Technical Training Manager

Location:

Hybrid – Largo, Florida (Hybrid working from the training center and home)

Reports To:

Senior Technical Manager USA Company Overview:

Our client is a global leader in seamless mobility solutions for public and private buildings. They provide an innovative range of stairlifts, platform lifts, and home lifts combine reliability, innovation, and user‑centric design, setting new industry standards. With a trusted network of partners, ensuring our client’s customers receive the highest level of service and advice.

We are seeking an enthusiastic and dynamic Technical Training Manager to lead dealer training initiatives at a state‑of‑the‑art training center in Largo Florida. This pivotal role focuses on delivering engaging, hands‑on training sessions to ensure dealers are technically proficient and certified to install our IPL and stairlift solutions. The role also involves creating a memorable, inspiring experience for dealers, showcasing our client’s products' value while fostering strong relationships.

Occasional travel may be required to support on‑site training and supervised installations, but the primary focus will be center‑based training.

• Design, develop, and deliver both theoretical and hands‑on training sessions at the training center, ensuring dealers achieve technical certification to install company products and equipment.
• Effectively communicate technical knowledge while promoting the unique benefits of company products to inspire and engage dealers.
• Provide occasional on‑site training and supervised installations to support dealers with their installations.

• Take full ownership of the training center, ensuring it remains an energizing and inspiring environment.
• Oversee maintenance, equipment functionality, and the overall presentation of the center. Manage all training center activities, ensuring it operates smoothly and efficiently.
• Cultivate strong relationships with dealers through interactive training sessions and post‑training support.
• Host dealers during their visits, including organizing evening social activities to strengthen connections and create memorable experiences.
• Regularly assess and update training materials and methods to ensure they remain current and effective.
• Gather feedback from trainees to identify areas for improvement and implement changes accordingly.
• Work closely with the Senior Technical Manager USA to align training programs with business goals.
• Collaborate with sales and technical teams to ensure training content supports broader company objectives.

• A Level / High School Diploma standard education or equivalent (desirable).
• Minimum of 3 years of experience in stairlift installation and maintenance procedures (essential).
• Experience in incline platform lift installation and maintenance procedures (desirable).
• Proven experience in technical training, preferably in the stairlift, platform lift, or mobility industry (essential).
• Strong presentation and communication skills with the ability to engage and inspire diverse audiences.
• Excellent customer service skills and the ability to build relationships with clients.
• Excellent organizational and time management skills.
• Ability to manage training facilities, including maintenance oversight.
• Proficiency in Microsoft Office and Microsoft Teams.
• Strong troubleshooting and problem‑solving skills.
• Willingness to travel occasionally within the US or Canada to support on‑site training and supervised installations.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inspiring work environment in a cutting‑edge training center.
• A comprehensive onboarding and training program to ensure your success in the role.