IT Support Technician

About us

Doodie Calls, LLC. provides portable sanitation services for residential, construction sites, special events and disaster relief. We believe that each staff member plays a vital role in our success, and we foster an environment of mutual respect. Our goal is to see our employees thrive and grow, as their success is our success. Whether in the field or in office, our dispatch team, district managers and office managers are consistently available to provide support and guidance.

We believe in the power of collaboration and mutual support.

Doodie Calls is seeking a motivated and service-oriented IT Support Technician to join our growing team. This role will provide frontline technical support to our employees, assist with onboarding and provisioning of devices, and ensure timely resolution of technical issues across the organization. This position is ideal for someone with hands‑on experience in Tier 1/2 IT support who thrives in a fast‑paced, people‑driven environment.

Full‑time, salary‑exempt under the Fair Labor Standards Act

St. Petersburg, FL

$50,000 to $60,000 annual

• Provide Tier 1/2 support for end‑users via in‑person, phone, and ticket‑based systems
• Set up, configure, and deploy laptops, iPads, iPhones, and related accessories
• Support onboarding processes, including account setup, hardware provisioning, and orientation walkthroughs
• Troubleshoot hardware, software, connectivity, and basic network issues
• Assist with maintaining inventory of IT assets and tracking assignments
• Manage user accounts in systems such as Microsoft 365, Teams, and other SaaS platforms
• Document issues and resolutions in the ticketing system to support ongoing knowledge sharing
• Escalate complex issues to higher‑tier support or external vendors as needed
• Provide basic training and guidance to users on IT tools and best practices

• 1–3 years of hands‑on experience in an IT support role (Tier 1/2) required
• Familiarity with Windows, macOS, iOS, and Android operating systems
• Experience with Microsoft 365 (Outlook, Teams, One Drive, etc.)
• Basic understanding of networking concepts and troubleshooting (Wi‑Fi, VPN, DNS, etc.)
• Strong communication and customer service skills
• Ability to prioritize tasks and manage time effectively
• High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred
• Relevant certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus
• Nice to have:
• Experience supporting field teams or mobile workers
• Familiarity with SaaS‑based environments and remote support tools
• Knowledge of MDM tools

• A dynamic and fast‑growing environment where your work directly impacts the business
• Opportunity to learn and grow in a tech‑forward company
• Collaborative team and leadership support
• 401(k) & 401(k) matching
• Health Insurance
• Dental Insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee Assistance Program
• Supplemental Plans

We are a veteran‑friendly employer and proudly welcome applications from those who have served in the U.S. Armed Forces.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service‑member status, genetic information, or any other basis protected by applicable federal, state, or local laws.