Sr. Network Technician - St. Petersburg, FL

100% On-Site

Johns Hopkins All Children’s Hospital

501 6th Ave., South

St. Petersburg, FL 33706

Monday-Friday (8:30-5)

This role includes participation in an after-hours on‑call rotation every other week.

Provide technical support and administration of network and telecommunications systems for the main hospital, adjacent buildings, and 18 outpatient care centers. Diagnose and troubleshoot moderately complex network, device, and data‑communications issues; install, replace, configure, and validate network hardware, software, cabling, and switches; and participate in technical discussions on infrastructure enhancements. Install, maintain, and support videoconferencing, audio‑visual, and satellite TV systems; perform moves/adds/changes for phones and network jacks;

troubleshoot VoIP and analog lines; and coordinate vendor circuit installs and repairs. Maintain regular customer-facing communication to gather requirements and convey solutions, and provide on-site response for emergency phone replacements and integrations of Nurse Call, overhead paging, and code blue systems.

• Scope and Customer Support Provide technical support and administration for Cisco Unified Communications Systems and other platforms; maintain regular customer‑facing communication to gather requirements, convey solutions, and ensure satisfaction.
• Network Analysis & Design Lead and coordinate small‑to‑medium‑sized projects (moves, adds, changes) by defining tasks, schedules, and deliverables. Meet with customers to capture and document requirements and clearly communicate findings to supervisors and project teams. Participate in technical discussions and planning for infrastructure enhancements, contributing recommendations and design input.
• Installation & Configuration Install network hardware, software, data jacks, and cabling following documentation and procedures. Configure and validate network switches and VLANs using established tools and processes. Implement approved changes in accordance with change‑management policies, communicating scope, significance, and risks. Manage, maintain, and support video conference network infrastructure, endpoints, and enterprise A/V (including satellite TV) systems; perform preventive maintenance and testing.
• Maintenance & Troubleshooting Diagnose and troubleshoot moderate to moderately complex network, device, VPN, and data‑communications issues using provided procedures and tools. Support and troubleshoot contact‑center systems, VoIP and analog phone lines. Replace or repair faulty equipment to restore service promptly. Provide on‑site response for emergency phone replacements and integrations of Nurse Call, overhead paging, and code blue systems.
• Coordination & Vendor Management Coordinate network cabling and related installations with Facilities and external vendors. Coordinate vendor circuit installs and repairs and manage third‑party interactions to ensure correct implementation and documentation.

• Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Demonstrated track record of the ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues in a positive manner.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Demonstrated track record of exemplary customer service skills.
• Strong understanding of data communication principles (with emphasis on VoIP media and control flows).
• Moderate to strong understanding of the OSI model, especially layers 2‑4 behavior for voice traffic.
• Strong familiarity with network troubleshooting techniques as applied to voice quality, call signaling, and SIP/SCCP issues.
• Strong understanding of network management principles.
• Strong understanding of how DHCP and DNS services work and how they affect…