Tier 3 IT Support Technician

Location

Location: St. Petersburg, FL - Full-Time, on-site

Hourly Range: $28.85 - $31.25/hour

RCG is a fast-growing federal contracting firm proudly Certified as a Great Place to Work. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

RCG is currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL
. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

• Design, develop, and maintain a centralized software repository for internal users and IT staff.
• Package and deploy applications in hybrid local/cloud environments.
• Ensure software compatibility, license compliance, and cross-platform functionality.
• Provide administrative support for cloud-based tools such as Google Workspace
  .
• Support users with software installation, operation, and updates.

• Serve as the primary mobile device manager for approximately 54 devices
  .
• Oversee provisioning, lifecycle management, security, and technical support.
• Ensure compliance with organizational mobile device policies.

• Provide advanced IT support and resolve escalated technical issues.
• Troubleshoot complex hardware and software issues; conduct root cause analysis.
• Perform system imaging, endpoint patching, and mobile device troubleshooting.
• Develop and maintain SOPs; lead small-scale technical projects.
• Support Windows workstation environments and act as a technical escalation point.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of hands-on experience with software testing and validation.
• Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
• Proficiency in software packaging, deployment, and license management.
• Experience with cloud-based enterprise solutions (e.g.,
  Google Workspace
  ).
• In-depth knowledge of Windows OS, system imaging, and endpoint management.
• Experience supporting and managing organizational mobile devices.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities while following established procedures.
• Strong verbal and written communication skills in English.
• Ability to work independently and maintain confidentiality and security protocols.

• Experience in a federal or multi-site IT environment.
• Familiarity with hybrid cloud infrastructure and service management tools.
• Prior experience supporting government agency end users.

• Full-time, office-first role based in St. Petersburg, FL
  .
• Hybrid schedule may be approved after probationary period, pending performance and client approval.
• Occasional local travel may be required.

• Must be able to lift up to 75 lbs on occasion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.