Help Desk Specialist

Overview

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day‑to‑day technical issues, and escalÃ​ate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field.

Your primary responsibility is to ensure that employees have the technical support they need to remain productive.

• Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system.
• Provide technical assistance for hardware, software, and peripheral issues.
• Install, configure, and maintain end‑user devices (laptops, desktops, printers, mobile devices).
• Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive).
• Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions.
• Support password resets, user access requests, and basic Active Directory functions.
• Escalate advanced technical issues to System Administrators or IT leadership.
• Document issues and resolutions within the helpdesk ticketing system.
• Assist with office network troubleshooting under the guidance of senior IT staff.
• Provide basic training to users on IT systems and best practices.
• Contribute to maintaining IT inventory and asset tracking.

• Associate’s degree in IT, Computer Science, or related field preferred (or equivalent work experience).
• CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus.

• 1–3 years of experience in a help desk or technical support role.
• Familiarity with Microsoft 365 applications and administration.
• Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques.
• Basic knowledge of networking fundamentals (Wi‑Fi, switches, VPNs).
• Experience with Windows and macOS environments.
• CINC Systems ERP experience a plus.

• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests simultaneously.
• Detail‑oriented with strong documentation habits.
• Eagerness to learn and grow into more advanced IT roles.

Ardoor is a private equity‑backed parent company leading the transformation of association management through advanced technology and best‑in‑class operations. As a Help Desk Specialist, you will gain hands‑on experience with enterprise IT systems, build foundational technical skills, and be part of a collaborative team working to support a rapidly growing organization.