Walk Up Desk Technician - St Pete

Job Overview

Work location:

St. Pete Campus with training to take place on the USF Tampa Campus.

Salary: $15.50 per hour.

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM (Temporary).

• Provide Level I Service Desk support for hardware, software, and end‑user inquiries at walk‑up locations; may also support via phone, chat, and e‑mail.
• Create and manage trouble tickets using the IT Service Management system.
• Maintain detailed records of all customer interactions, documenting requests, actions taken, and final resolutions.
• Support system software used by the USF community on PCs, smartphones, tablets, servers, and networked devices.
• Perform basic hardware troubleshooting.
• Assist clients with printing issues at walk‑up locations.
• Work with customers to create, troubleshoot, and package .
• Perform all duties in‑person at the walk‑up desk.

• High school diploma or equivalent, plus one year of experience providing technical support to end users.
• Relevant college coursework or vocational/technical training may substitute for the required experience.
• Four years of direct experience may substitute for a bachelor’s degree (as per Florida Senate Bill 1310).

• Experience with Windows OS and macOS.
• One year of experience in a customer‑service role.
• Experience with technical documentation.
• Two years of college coursework.

• Understanding of computer systems and peripheral equipment.
• Strong customer service skills with empathy and de‑escalation techniques.
• Troubleshooting skills for client technology issues.
• Adaptability in a dynamic technical environment.
• Critical thinking and problem‑solving aptitude.
• Excellent time management.
• Experience with Apple and Android mobile devices.
• Ability to work effectively in a diverse team with high workload.
• Strong communication skills across stakeholder groups via multiple platforms.

• Growth Mindset – owns personal growth, embraces learning, and views challenges as opportunities.
• Communication – adapts style and listens to develop understanding.
• Collaboration – builds community and mutual respect within and across teams.
• Client Obsession – focuses on client trust and satisfaction.
• Ownership – takes responsibility and proactively influences outcomes.
• Outcome Driven – focuses on results and ensures commitments are met.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

Applicants are entitled to request reasonable accommodation(s) in the application process. Requests should be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.