Help Desk Support

Location: St. Petersburg

Description
We are seeking a highly motivated and technically proficient professional to join our team
in a high-volume, metric-driven call center within the financial services industry. This
role requires an individual who can balance strong technical troubleshooting capabilities
with exceptional customer service skills in a fast-paced environment.
The ideal candidate will be comfortable handling a high volume of calls, meeting
performance metrics, and delivering a seamless support experience to end users. Success
in this role depends on the ability to quickly diagnose technical issues while maintaining
professionalism, empathy, and clear communication with clients.
This position will require working non-standard shifts, including nights, weekends, and
holidays. There may also be a possible mandatory two-week furlough at the end of the
calendar year.

Key Responsibilities
Serve as the first point of contact for technical support in a high-volume call
center environment
Troubleshoot and resolve hardware, software, and connectivity issues
Achieve defined performance metrics, including After Call Work (ACW),
schedule adherence, and quality standards
Communicate technical solutions clearly to non-technical users
Document issues, resolutions, and interactions accurately
Use internal knowledge bases and tools to drive faster, more consistent
resolutions
Manage time eectively in a metrics driven call center environment
Required Technical Skills
Identity & Access Management
o Active Directory (user and access management)
o Multi-Factor Authentication (MFA) technologies
o FIDO passkeys
Raymond James Technical Service Center Contractor Job Req
Rev: 10 Apr 2026
Endpoint & Productivity Tools
o Microsoft 365 and Microsoft Oice Suite
o Windows OS troubleshooting
o Adobe product support
Device & Mobility Support
o Mobile Device Management (MDM) technologies
Virtual/Desktop Environments
o Citrix or virtual desktop environments
Application Support
o In-house/internal software troubleshooting
o Web-based application troubleshooting
o Browser troubleshooting
Networking & Connectivity
o Foundational networking concepts, including:
VPN
Wi-Fi
TCP/IP
Peripheral Support
o Printer and scanner troubleshooting
New Hire Training
TSC New Hire training is a lot like going "back to school". The trainers will expect everyone to participate, be engaged, take notes, and ask questions.
Quizzes will be administered throughout the training period to assess your learning progress.
There will be a final test at the end of the training period in which a score of 80% or higher is required to graduate from training. If you do not receive at least an 80% or higher, your assignment with Raymond James will be ended. Associates cannot retake quizzes or tests.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows, Support, Phone support, Ticketing system, Servicenow
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Windows,Support,Phone support,Ticketing system,Servicenow
Job Type & Location
This is a Contract to Hire position based out of St. Petersburg, FL.
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in St. Petersburg,FL.
Final date to receive applications
This position is anticipated to close on Jul 1, 2026.

About TEKsystems

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