IT Supplier Management Analyst

** _This position follows our hybrid workstyle policy:
Expected to be in a Raymond James office location a minimum of 10-12 days a month._*
* ** _

Please note:

This role is not eligible for Work Visa sponsorship, either currently or in the future._*
* ** Technical Skills/

Experience:

*
* + Data analytical experience in an IT, operations, or service management environment to identify risk and improvement opportunities

+ Advanced Excel proficiency including Pivot Tables and VLook Up

+ Manage large data sets with accuracy and great attention to detail

+ Knowledge of Smartsheet, Service Now, Excel, and Tableau

+ Execute against IT Supplier Management programs ensuring regulatory artifacts are completed on time with a high degree of quality and autonomy

+ Execute against IT Supplier Management Office strategy and related programs to ensure they meet Technology and Business needs, using a pragmatic and integrated approaches

+ Recommend process improvements for departmental and team enhancements as well as procedures to improve internal controls

+ Ensure Supplier Risk Management and Procurement requirements are met, supplier related risks are identified with corresponding actions plans created, and cost optimization is achieved in the contingent worker programs

+ Support the management of IT suppliers by tracking performance metrics, SLAs, and reporting on service delivery outcomes

** Responsibilities:*
* + Preform Data Analysis within IT and service management environments

+ Develop and maintain accurate reporting and dashboards using Excel, Service Now, Smartsheet, and Tableau to support supplier management and leadership decision making

+ Own day-to-day execution of IT Supplier Management activities, ensuring alignment with governance, risk, and compliance standards while meeting required timelines and quality expectations

+ Partner with Technology, Business, Procurement, Risk, and other stakeholders to support supplier oversight, performance reviews, and issue resolution

+ Support end-to-end supplier lifecycle activities including onboarding, ongoing monitoring, performance tracking, and remediation efforts

+ Maintain accurate documentation, reporting, and management artifacts to support audits, regulatory reviews, and internal governance needs

+ Track and communicate supplier performance, enabling informed decision-making and continuous service improvement

+ Identify opportunities to streamline processes, strengthen controls, and improve operational efficiency across IT Supplier Management programs

+ Maintain high levels of accuracy, attention to detail, and autonomy when managing data, supplier documentation, and reporting deliverables