Manufacturing System Support Technician hour shifts OT and Shift Differe

How will you make an impact?

You will provide critical technical support to end-users for our key production applications.

This will be an onsite role at our St. Petersburg Florida Bryan Dairy facility.

We are hiring for the below shifts

Week 1:
Monday, Wednesday, Saturday and Sunday

Week 2:
Tuesday, Thursday, and Friday

• Troubleshooting and Resolving Issues: responsible for identifying and solving end-user problems with production applications, ensuring minimal downtime, and maintaining productivity.

• Knowledge and Configuration Management: contribute to the Knowledge Database and Configuration Management Database, providing valuable information for ongoing support and system improvements.

• Technical Assistance:
  They offer technical support to production employees, helping them navigate and effectively use MES 4.0 applications.

• Problem Simulation: recreate user problems to understand and resolve operating difficulties, which is crucial for finding long-term solutions.

• Training and Assistance: provide training and assistance to users, enhancing their ability to utilize the production applications effectively.

• Safety Compliance:
  They adhere to safety and health rules and regulations, ensuring a safe working environment for themselves and others.

• Collaboration and Communication: actively participate in team discussions, sharing ideas and information to foster a collaborative work environment.

• Continuous Improvement: identify and implement cost-saving measures by streamlining processes and systems, contributing to the overall efficiency of the operations.

• Quality Assurance: ensure that procedures and work instructions are efficient, not redundant, and aligned with quality standards.

• Complex Situations: confer with their reporting manager on complex or unusual situations, ensuring proper escalation and resolution.

• Best Practices Sharing: exchange knowledge with other facilities within the organization, promoting the adoption of best practices.

• Policy Adherence: maintain strict adherence to all company policies and procedures, including those related to health, safety, and quality.

• Data Confidentiality: maintain discretion and confidentiality regarding data and proprietary information.

• Instruction Interpretation: are adept at interpreting various forms of instructions, whether written, oral, diagrammatic, or scheduled.

• Strategic Alignment: understand and embrace the Operation and IT strategic direction, aligning their efforts with the company’s goals.

• High School Diploma or GED preferred not required or equivalent experience and one year of experience OR an equivalent combination of education and experience.

• Knowledge of all Microsoft applications/utilities required.

• A+ certification a plus.

• Must have demonstrated experience in the following:
  Technical Expertise:
  Proficiency in troubleshooting and resolving end-user issues with applications. Incident Management:
  Competence in resolving site-level incidents. Basic Understanding of Production Applications: A foundational grasp of how production applications function and the role these applications play in the manufacturing process.